Job Description

Job Title: Finance and Commercial Manager with Spanish and English
Process: Delivery
Sub-Process: Delivery Contract Performance
Language: English, Spanish
Location: Iasi
Country: Romania
Experience:
  • A knowledge of general accounting practice
  • Excellent working knowledge of Excel.
  • Knowledge of SAP systems preferred
  • Risk management experience useful
  • Prior negotiation skills useful
  • Ability to work across a variety of departments and functions to achieve objectives
Responsibilities:

As a TSOS Scheduling Specialist with HCL Technologies, you will be supporting our French stakeholders’ Service Provider network, ensuring that their service coordination is functioning at optimal levels. The ideal candidate will be a self-starter with excellent communication and negotiation skills, someone who is highly attentive to all stakeholder requests, and able to prioritize client driven tasks.

  • Monitor and balance our client’s call activity and the workload of external Service Providers, utilizing internal stakeholder databases.
  • Identify barriers that limit the working capacity of external Service Providers, and communicate with field management to implement fixes to service issues lowering the optimization of workload efficiency and call queue management. Maintain this process until the service issues are resolved.
  • Contact stakeholders and their dedicated stakeholder support service team, to negotiate the best possible arrival time for Service Providers to complete necessary product upkeep.
  • Create and maintain strong working relationships with external Service Providers and Field Managers, to meet and exceed field metrics.
  • Implement and meet established cost targets, through negotiating with stakeholders and ensuring strict process compliance of all other KPIs.
Requirements:
  • Excellent analytical, numerical and problem solving skills
  • Excellent attention to detail
  • High level of ethics required
  • Ability to work on own initiative
  • Ability to prioritize and work to deadlines
  • Good verbal and written communication skills – English/Italian/Spanish
  • Good presentation skills
  • Prior negotiation skills useful
  • Ability to work across a variety of departments and functions to achieve objectives
  • Full driving license and ability to travel
  • Advanced level of Spanish and English - both verbal and written