Building a digital-ready and experience-centric IT | HCLTech

Building a digital-ready and experience-centric IT

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Build a next-generation data center

Data center transformation is happening at an unprecedented pace. Many organizations are rapidly moving away from single tenant to multi-tenant, hardware-defined to software-defined, and static or fixed location data centers to evolving distributed architectures.This improves utilization, promoting agility and simplified management.

2/3

Two-thirds (2/3) of the organizations are investing, on priority, to transform their data centers

38%

Going into 2020, 38% of the organizations are planning server upgrades, hyper-converged infrastructure, and software-defined storage IT initiatives for data center transformation

72%

72% of the global IT leaders are convinced that data center transformation, though not simple, is quintessential for IT transformation

Embark on a network transformation journey

The network is a key enabler of digital transformation. Envisioning a digital transformation roadmap requires a smart, flexible, scalable, and secure network architecture—from the edge to the data center. Next-generation network technology and services are needed to underpin the end-to-end business processes that exploit technological advances, in everything from customer experience to the Internet of Things (IoT). A well-crafted network digitization framework can enable network automation, seamless collaboration, cloud adoption, big data analytics, and IoT.

68%

68% of the organizations will continue investing on network automation, SDN, SD-WAN, and cloud-based WAN for greater IT agility and efficiency

50%

50% of the organizations are looking for the right IT partner to transform their networks

71%

71% of the organizations are yet to fully automate their networks

The omnipresent Cloud

Cloud adoption has become a top priority for digital transformation. Today, cloud computing is at an advanced stage of deployment. As organizations continue their cloud journey, they will need to build the right environment for optimized cloud enablement. This will require cloud assessment and readiness, migration and deployment, hybrid cloud automation, orchestration, self-service, and dynamic provisioning.

67%

67% of the organizations have invested in public cloud in the last 12 months, and will continue further investment

87%

87% of the organizations agree that private cloud investments are most beneficial when using a utility-based consumption or pay-for-what-you-use model

94%

94% of the organizations see cloud as a priority in their digital transformation journey

Automation takes center stage

The rationale behind any automation initiative is to create a bridge between the cyber and the physical world. Infusing principles such as cognition, prediction, and self-awareness into machines, has to a large extent helped create this bridge. The process of digital transformation depends on increased levels of automation across the entire IT infrastructure environment. Automation offers new opportunities to drive value and efficiency, reduce costs, and improve the user experience while supporting machine learning and AI initiatives.

2/3

Nearly two-thirds (2/3) of the organizations are yet to implement automation to their core-IT infrastructure blocks

86%

86% of the organizations claim that automation is needed particularly in projects designed to create self-aware networks powered by machine learning (ML) and AI

50%

50% of the organizations have automated IT to improve the end-user experience

Focus on the end-user experience

Today, the digital workplace is a new reality. It is evolving faster than ever before—bridging the gap between the physical and virtual realms of a workplace. In today’s hyper-connected environment, every organization is focused on improving the workforce experience to enable businesses to radically pave the way for delivering seamless customer experiences across all channels.

60%

60% of organizations say the employees’ end-user experience is a driver for digital workplace transformation

81%

81% of the organizations believe in a correlation between digital workplace transformation and achieving the organization’s business goals

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Insights for advancing toward a digital-ready and experience-centric IT
Countries covered for the survey

Surveyed 350 senior IT leaders and business decision makers

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