Digital Strategy to Execution: HCL Global Digital Execution Report | HCL Technologies

bringing digital to life

Learn the 6 ways to bridge the gap between strategy and execution from 340 Senior Executives, to identify the key elements that are stopping you from moving ahead on your digital journey.

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More than

70% have a

digital strategy

Only

10% have a

deployment plan

THE REALITY OF

Only

2out of 5

Organizations are able to put the
customer at the center and offer
a completely consistent
experience across channels.
Complete visibility into your
systems is key to customer experience.

Bring seamless customer experience to life

CUSTOMER EXPERIENCE

Clouds Clouds Clouds

THE REALITY OF

Only

1out of 4

Organizations are utilizing
the full potential of what cloud
has to offer. Your cloud
investments will pay only when
you invest in the building blocks
of cloud such as
APIs, Microservices and DevOps.

How can cloud-native bring digital to life

CLOUD

Clouds Clouds Clouds

THE REALITY OF

only

2out of 10

Organizations are able to deal
with the volume and variety
of customer and operational data.
Digital Initiatives cannot afford
to have data as an after thought

How can data bring digital to life

DATA

Clouds Clouds Clouds

A Challenge and An Opportunity

Organizations need to treat digital transformation and continuous improvement as the "new normal" to convert existing challenges into an opportunity

62%

of organizations are struggling
to determine the outcome
of digital transformation

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Rise of the Digital Bank

66%

of Financial services organizations list UX and Design as their top digital transformation implementation priority that directly impacts customer acquisition, considered as the key outcome expected from digital. To improve acquisition, organizations need to have end-to-end visibility into processes to understand how customer information will be gathered, processed and updated to positively impact end-user experience.

Get More Customers

Confused Customers, Lost Opportunities

66%

of Retail organizations are investing in digital technologies to improve operational efficiency across the organization. Improved operations directly impact customer relationships and loyalty making it important for retailers to not focus on piecemeal digital projects but have a holistic digital execution plan to provide a seamless customer experience.

Checkout Customers Faster

Manufacturing's

Next Act

68%

of Manufacturers are investing in cloud as part of their digital transformation initiative with equal focus on seed technologies such as Dev Ops, AI allowing the creation of a connected enterprise with optimized operations that take better products to the customer.

Build Better Products

Making bold Bets

59%

of Technology and telecom players are unable to move towards digital due to existing investments in legacy technology making their market share an easy target for digital natives. Legacy players need to rely on strong partner expertise to regain market share.

 

Reduce Customer Churn

Programming Disruptive Businesses

25%

of media companies say they use tools and frameworks to assess their digital maturity. For an industry considered to be the bellwether of digital transformation evolution, it greatly lacks the means to measure returns on its digital investments. With upended business models, rise of complex ecosystems, superplatforms, and a multi-channel content distribution approach, it becomes imperative that the industry is able to measure its 'bang for a buck'. In a complex and hybrid world there are clear benefits of positioning digital tools to take charge of the digital journey.

Tune in to growth

A Challenge and An Opportunity

Organizations need to treat digital transformation and continuous improvement as the "new normal" to convert existing challenges into an opportunity

62%

of organizations are struggling
to determine the outcome
of digital transformation

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MOVE FROM DIGITAL STRATEGY TO EXECUTION

Get insights from 340 Industry leaders and renowned academician David Rogers, Author of the Digital Transformation Playbook to bring your digital strategy to life.