Digital Strategy to Execution: HCL Global Digital Execution Report | HCL Technologies

bringing digital to life

Learn the 6 ways to bridge the gap between strategy and execution from 340 Senior Executives, to identify the key elements that are stopping you from moving ahead on your digital journey.

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More than

70% have a

digital strategy

Only

10% have a

deployment plan

THE REALITY OF

Only

2out of 5

Organizations are able to put the
customer at the center and offer
a completely consistent
experience across channels.
Complete visibility into your
systems is key to customer experience.

Bring seamless customer experience to life

CUSTOMER EXPERIENCE

Clouds Clouds Clouds

THE REALITY OF

Only

1out of 4

Organizations are utilizing
the full potential of what cloud
has to offer. Your cloud
investments will pay only when
you invest in the building blocks
of cloud such as
APIs, Microservices and DevOps.

How can cloud-native bring digital to life

CLOUD

Clouds Clouds Clouds

THE REALITY OF

only

2out of 10

Organizations are able to deal
with the volume and variety
of customer and operational data.
Digital Initiatives cannot afford
to have data as an after thought

How can data bring digital to life

DATA

Clouds Clouds Clouds

A Challenge and An Opportunity

Organizations need to treat digital transformation and continuous improvement as the "new normal" to convert existing challenges into an opportunity

62%

of organizations are struggling
to determine the outcome
of digital transformation

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Rise of the Digital Bank

62% organizations

of financial services companies say customer acquisition is their topmost expectation from digital transformation. Also, 66% say that UX & design is their biggest digital transformation implementation priority. Clearly customers remain a focus for financial services, but creating compelling and easy to understand UX and design for digitally-native financial tools (like blockchain) is also a primary concern, in light of the digital-savvy millennial generation.

Know your customer

Confused Customers, Lost Opportunities

only

40% organizations

retail organizations think they provide a completely seamless experience across channels. In a world where customers have more choices than ever, competitive advantage doesn't come from having the largest marketing budget and coolest marketing campaigns. Today, loyalty arises from treating your customers as true partners, and integrating their insight in everything you do.

Checkout faster

Manufacturing's Next Act

70%

manufacturing organizations use digital technologies to improve their operational efficiency. But even with technological advances, the sheer volume and variety of customer and operational data that any modern organization produces can be a severe roadblock to effective digital execution. This requires a focus on building block technologies; such as APIs,

Build better products

Making bold Bets

59%

of telecom companies say legacy technology is holding them back from providing better services to their customers and reducing customer churn. Business leaders expect digital technologies to drastically improve customer experience while streamlining operations.

 

Reduce customer churn

Programming Disruptive Businesses

25%

of media companies say they always use tools and frameworks to assess their digital maturity. For an industry which is considered to be the bellwether of digital transformation evolution, it greatly lacks the means to measure returns on its digital investments. With upended business models, rise of complex ecosystems & superplatforms, syndicated content and an multi-channel content distribution approach, it becomes imperative that the industry is able to measure its 'bang for a buck'. In a hybrid world, as IT becomes commonplace across business processes there are clear benefits of positioning digital tools to take charge of the digital journey.

Tune in to growth

A Challenge and An Opportunity

Organizations need to treat digital transformation and continuous improvement as the "new normal" to convert existing challenges into an opportunity

62%

of organizations are struggling
to determine the outcome
of digital transformation

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MOVE FROM DIGITAL STRATEGY TO EXECUTION

Get insights from 340 Industry leaders and renowned academician David Rogers, Author of the Digital Transformation Playbook to bring your digital strategy to life.