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Engagement Manager Jobs In Krakow | HCL Technologies

Engineering and Research & Development (ERS)

HCL's Engineering and R&D Services (ERS) business unit enables technology led organizations to go to market with innovative products and solutions. We partner with our customers in building world class products and creating associated solution delivery ecosystems to help bring market leadership. We develop engineering products, solutions and platforms across Aerospace and Defense, Automotive, Consumer Electronics, Software, Online, Industrial Manufacturing, Medical Devices, Networking and Telecom, Office Automation, Semiconductor and Servers & Storage for our customers.

We are looking for Engagement managers to work with our high performance teams at HCL’s delivery center in Poland

Krakow, Poland


8 - 10 Years

Skill Required

  • presales business development
  • partner engagement
  • project management
  • finance
  • negotiation and risk assessment

Requirements / Qualifications

  • BS/BA degree or equivalent plus 8-10 years of related experience
  • Service Delivery experience
  • Familiar with partner and/or subcontractor services delivery model. Furthermore, understands the impact of margins on the business
  • Able to position the value of services to the customer in solving their business problem
  • Able to identify and analyze project, system or operational requirements, in order to effectively qualify the opportunities, and in turn scope the requirements
  • Capable of creating compelling service proposals that address the customer’s project needs
  • Demonstrates strong negotiation skills
  • Familiar with partner and/or subcontractor services delivery model
  • Capable communicator (both written and verbal) and presenter in order to convey our Client’s Services business messaging to customers

Engagement Manager


Engagement Manager

  • Acts as the primary presales interface between delivery and Service Sales and between internal stakeholders in the presales phase for all undeveloped opportunities
  • Verify opportunity qualification done by Service Sales and understand customer requirements following sales identification and qualification
  • Supports and advices Services Sales and Service Delivery with Services Design expertise to map customer requirements
  • Shaping the service approach to address customer requirements together with Service Sales
  • Provides the Technical experts with our client’s services requirements and gets cost information back. Verifies risk and scope and (by using known margin targets), turns costing information into pricing
  • Contributes to service proposals and advices about and reviews proposals created by the CSM and reviews SOWs if created by the CoE
  • Creates needed legal framework for the commercial booking process (SoW and quote)
  • Assist sales partners in final SOW negotiation/ closure with customer
  • Facilitates smooth transition to delivery teams once deal is booked
  • Negotiate (including PM as required) with partners and subcontractors on pricing and engagement models for current projects and contracts
  • Create, track and drive pipeline of opportunities using appropriate forecasting tools. Ensure AS delivery management has visibility to pipeline through regular engagement and account reviews
  • Ensure AS Delivery management has also visibility on the resourcing requirements (skill level, quantity, timeframe) for all opportunities in the forecast tool
  • Demonstrates good networking with key internal stakeholders

Application Form

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