Track Lead- 162330BR
Last Date to Apply
To assign and track tickets and change requests for service delivery.
(1.) To develop and guide the team members in enhancing their technical capabilities and increasing productivity
(2.) To monitor and track tickets/change requests and manage SLAs.
(3.) To prepare and submit status reports for minimizing exposure and risks on the project or closure of escalations
(4.) To work towards continuous improvement and perform root cause analysis on an ongoing basis.
Should be good in communicaiton as he/she need to manage Front Office Applications. Training in Unix and Oracle added advantage else project has to plan and train.