HCL implement centralised ServiceNow ITSM | HCLTech

An integrated energy and chemical company that produces different liquid fuels, chemicals & electricity and is based out of Sandton, South Africa.

  • HCLTech proposed ServiceNow as a single and centralized IT service management platform leveraging its capability to integrate with other 3rd party applications and tools
  • Netcool, Solarwinds, SCOM, SCORCH, MTaaS EO and SCCM integration helped track network alerts,end user devices and other failure alerts to quickly track the failures and correct them
  • Discovery was implemented to track and monitor HCLTech managed servers effectively.
  • ServiceNow recommendations and best practices were adopted to keep the system minimally customized.
  • Multiple scheduled reports and dashboards were configured.