Customer is a leading British telecommunications company which provides infrastructure, broadcast transmission and smart meter facilities in the United Kingdom.
Self-service made available across PC and mobile devices delivered through ServiceNow ITSM, ITOM,HAM, CSM, FSM application suite, along with Now and Agent Mobile experience
- Consolidated/migrated all their CI/relationship from various tools into OOB ServiceNow.
- CSM integration with ITSM (Incident, Change, Knowledge, SRM) & FSM
- Integrate multiple business unit to bring the whole organization on one system and one process
- Support UAT and training, operational readiness: All trainings recorded and shared along with documents