Customer is a NASDAQ listed fully integrated biopharmaceutical solutions American multinational contract research organization based in Morrisville, North Carolina.
HCLTech Implemented ServiceNow GBP ITSM suite with a centralized ITSM processes including base processes i.e. Incident, Change, Problem, etc. It was implemented within timeline and to utmost quality following compliance of pharmaceutical company e.g. IQ/OQ reports.
Extensive sessions and demos were conducted with customer to gain confidence and create comfortable environment for requirement gathering sessions.