Delivering CX for global leader in industrial tools and hardware | HCL Technologies

Delivering exceptional B2B and B2C customer experience

Our client, a Fortune 500 enterprise and one of the world’s largest tools and storage companies was looking to develop a global, integrated digital ecosystem that consolidates the heterogeneous mix of technologies currently in place and deliver exceptional customer experience.

HCL Technologies fulfilled its client's expectations by following a simple and effective transformation plan through:

  • Platform standardization
  • Technology consolidation
  • Support optimization
  • Standardization of UX handshake process
  • E-commerce adoption

To learn more about the impact, download the success story