Delivering superior customer experience for a smart workspace giant | HCLTech

Our client, a US-headquartered, world’s first smart workspace, with more than 600 million registered users across 180 countries, aimed at delivering superior customer experiences across all the digital touchpoints. The enterprise wanted to enable an automatic transfer of files from its users to the client's cloud-based service.

HCLTech proposed solutions to overcome the customer legacy issues, which involved modernizing the platforms to achieve scalable integrations, compliance with performance objectives, business enablement, and access to key insights. This benefited the client with reduced time to market, easy and flexible control over the business, high performance, consistent marketing experience across all channels of communication, and more.

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