A leading Europe-based electric utility company wanted to implement a scaled agile framework and drive DevOps transformation by adding new features to the digitization of the current customer journey for B2C German utility consumers.
HCLTech solution approach:
- Build a digital engagement platform
- Implement SAFe based delivery approach
- Design the IT delivery function
- Enable B2C platform roll-out in multiple countries
- Improve customer experience through self-service
- Enable consumer behaviors and insights
To learn more, read the detailed case study.