A leading Europe-based electric utility company wanted to implement a scaled agile framework and drive DevOps transformation by adding new features to the digitization of the current customer journey for B2C German utility consumers.

HCLTech solution approach:

• Build a digital engagement platform
• Implement SAFe based delivery approach
• Design the IT delivery function
• Enable B2C platform roll-out in multiple countries 
• Improve customer experience through self-service 
• Enable consumer behaviors and insights 

To learn more, read the detailed case study.