The client is one of the largest social networking platforms, with billions of active users, and one of the highest contributors to global internet usage in 2020. The client struggled with complex legacy data platforms leading to challenges in making informed decisions, problems with efficient task management and BI requests, lack of proactive identification and mitigation of risks, and more.
To help the client capitalize on its data streams and enable end-to-end data monitoring, HCLTech defined KPIs metrics for all processes and services and developed self-service reporting platforms through its digital solutions. HCLTech's global innovation model empowered the client to streamline and automate the deployment process, improve business traceability, easy access to reports without manual dependency, and more.
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