Our client, one of the leading Fortune100 telecom services providers of voice, wireless, and data communication services in the US, wanted to build a customer centric organization and transform customer experience through advanced analytics at scale.
The wireless industry is dominated by a small number of well-known carriers. Our client understood that to be differentiated required more than a snappy marketing slogan, it meant putting on a different lens and change the way they treat their customers everyday.
HCLTech, with its expertise and immense capability in the segment, defined the problems our clients faced and adopted tailormade solution for the issues. It built and delivered personalized/contextual content across channels through advanced analytics, enabled a consistent omnichannel customer experience and much more.
Download the case study to learn more about the impacts of this successful transformation.