The client, a leading multinational consumer credit reporting company, faced issues in arriving at informed decisions due to disparate data spread across multiple systems with ineffective tracking and inconsistent request generation and maintenance.
HCL Technologies, with its technological solutions enabled the client to overcome challenges and streamline processes. We defined KPI metrics for all processes and services, designed self-service data and reporting platforms, and aided insights-driven decision making. This holistic approach towards automation and data management paved the way for automated processes with Tableau and BI requests, massive reduction in manual intervention, easy report accessibility, and more.
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