Modernizing Employee Experience (EX) using AWS for a European Agri Co-Operative | HCL Technologies

Modernizing Employee Experience (EX) using AWS for a European Agricultural Co-Operative

Ensuring seamless employee experiences has always been a priority for the customer. But their existing legacy contact center solutions were unable to o­ffer the needed experiences. As a part of our engagement, HCL Technologies was able to deliver a consumption-based public cloud solution for an intelligent contact center with ServiceNow’s out-of-the-box integration. An optimized cost delivery model was ensured for migrating the customer's legacy contact center to Amazon Connect, ensuring its seamless integration and operation. By automating critical provisioning and operational business processes, HCL Technologies was able to provide substantial cost benefits that were over and above provided by a cloud service provider.

To learn more about the transformation process and business benefits delivered, read the detailed case study.