Ensuring seamless employee experiences has always been a priority for the customer. But their existing legacy contact center solutions were unable to offer the needed experiences. As a part of our engagement, HCLTech was able to deliver a consumption-based public cloud solution for an intelligent contact center with ServiceNow’s out-of-the-box integration. An optimized cost delivery model was ensured for migrating the customer's legacy contact center to Amazon Connect, ensuring its seamless integration and operation. By automating critical provisioning and operational business processes, HCLTech was able to provide substantial cost benefits that were over and above provided by a cloud service provider.
To learn more about the transformation process and business benefits delivered, read the detailed case study.