The need to take employee experience to the next level has always been a priority for the customer. But owing to a legacy contact center, they were unable to meet modern customer experiences at the cost levels they had in mind. Leveraging HCL Technologies' innovative service delivery model and FluidCC framework, the team handled the customer’s CX end-to-end requirements over voice and chat. With constant support and an integrated approach, the customer seamlessly transitioned their service for over 4,600 employees to Amazon Connect with zero defects.
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