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Technology | Customer Experience
Robo Advisory

Jun 10, 2019

Reimagining Retail Investments with Robo-Advisory in the 21st Century

Vishwanath Rao - AVP & Client Partner
AVP & Client Partner
Reimagining Retail Investments with Robo-Advisory in the 21st Century The world of finance and investments is constantly evolving, as is the market for retail investment services. From the earliest telephonic exchanges to AI-driven volume trading...
57
Modern Applications

May 09, 2019

Containers: New Home for Modern Applications

Jasjeet Singh Arora - Associate General Manager (Next Gen Datacenter Practice)
Associate General Manager
In the fast-paced evolving technology world, it is important to build applications, platforms that are future-proof; so that they can meet the demands of complex and transforming markets. Containers provide you a platform to create a digital...
51
Digital Customer

Apr 05, 2019

Importance of Digital Customer Experience in Tech Industry

Saravana Nallakamu - SAP Digital CX Practice Lead – North America
SAP Digital CX Practice Lead
The advent of smartphones, smart appliances, artificial intelligence (AI), and machine learning (ML)-enabled cars has caused a shift in the way customers experience services. With the role of technology in the lives of customers increasing every day...
43
IT OT

Mar 14, 2019

IT-OT Convergence is Here: Redefining Customer Convenience with ‘Digital Twins’?

Ravi Bhatheja - Vice President, Retail and CPG, Strategy and Alliances
Vice President
Uber, Netflix, Airbnb and some of the other business disruptors in recent years have at least one thing in common–each of them have redefined customer convenience. The idea of empowering the customer to get whatever they want, whenever and wherever...
145
PoV

Feb 08, 2019

Our Point of View on IBM WebSphere Commerce and Digital Commerce

Marcelo Cabane - HCL Informix Global Go-to-Market Head, Commerce Point of Contact
HCL Informix Global Go-to-Market Head
On December 6, IBM and HCL announced that HCL Technologies and IBM had signed a definitive agreement to acquire select IBM software products, including WebSphere Commerce and Digital Commerce.We understand that while this is very exciting for us at...
1,481
Banking Revolution

Jan 10, 2019

Fostering a Banking Revolution with AI and Blockchain

Kalyan Kumar B - CVP & CTO, HCL Technologies
CVP & CTO, HCL Technologies
Today, the financial industry is in a state of constant change as it continues to evolve through demanding client needs and regulatory/compliance requirements. Beyond regulatory scrutiny and competitive stress from internal and external stakeholders...
1,270
Giants

Dec 20, 2018

To Create Successful Adherence Programs, Know Your Patients

C3i Solutions
Today’s most successful adherence programs are no longer one-way communications solely about the product. Rather, they employ a more holistic approach that encourages patient interaction.
72
Design Thinking

Dec 20, 2018

Patient Engagement Keys to Success: Focus on the Patient

C3i Solutions
Every patient is unique and every patient’s journey is unique. That’s why it’s important to allow the patient to drive the topics and the cadence of the engagement based on what’s happening in that patient’s journey at that particular time...
77
LSH

Dec 19, 2018

Adopting Patient Centricity at Scale: Creating Synergy for Program Success

C3i Solutions
While the pharmaceutical industry has been incorporating patient-centered practices within engagement and adherence programs for quite some time, the truth is that functional silos limit the ability for companies to fully adopt patient centricity at...
65

Pages

PoV

Feb 08, 2019

Our Point of View on IBM WebSphere Commerce and Digital Commerce

Marcelo Cabane - HCL Informix Global Go-to-Market Head, Commerce Point of Contact
HCL Informix Global Go-to-Market Head
On December 6, IBM and HCL announced that HCL Technologies and IBM had signed a definitive agreement to acquire select IBM software products, including WebSphere Commerce and Digital Commerce.We understand that while this is very exciting for us at...
1,481
Robo Advisory

Jun 10, 2019

Reimagining Retail Investments with Robo-Advisory in the 21st Century

Vishwanath Rao - AVP & Client Partner
AVP & Client Partner
Reimagining Retail Investments with Robo-Advisory in the 21st Century The world of finance and investments is constantly evolving, as is the market for retail investment services. From the earliest telephonic exchanges to AI-driven volume trading...
57
iAssure

Jun 27, 2018

Assuring true digital transformation with the power of A.I.

Amit Gupta - SVP & Global GTM Head for HCL DRYiCE
SVP & Global GTM Head for HCL DRYiCE
Many organizations – often with primitive IT systems, processes & high dependency on humans are often pushed into ‘point’ digital transformation programs to stay relevant. To deliver enterprise-wide digital transformation, organizations are...
1,538
Banking Revolution

Jan 10, 2019

Fostering a Banking Revolution with AI and Blockchain

Kalyan Kumar B - CVP & CTO, HCL Technologies
CVP & CTO, HCL Technologies
Today, the financial industry is in a state of constant change as it continues to evolve through demanding client needs and regulatory/compliance requirements. Beyond regulatory scrutiny and competitive stress from internal and external stakeholders...
1,270
IT OT

Mar 14, 2019

IT-OT Convergence is Here: Redefining Customer Convenience with ‘Digital Twins’?

Ravi Bhatheja - Vice President, Retail and CPG, Strategy and Alliances
Vice President
Uber, Netflix, Airbnb and some of the other business disruptors in recent years have at least one thing in common–each of them have redefined customer convenience. The idea of empowering the customer to get whatever they want, whenever and wherever...
145
Store Digitization

Dec 26, 2017

‘Store Digitization’ – the solution to bridge the digital gap between customers and stores

Madhusudhan Kandula - Associate Business Manager – HCL Retail & CPG Consulting
Associate Business Manager
To deal with knowledgeable digital customers, stores should not think twice in adopting digital tools. But a proper assessment has to be done to choose the right digitizing services because every retailer need is different and also every initiative...
921
Enterprise Software

Jun 27, 2018

In Enterprise Software, The End Goal Comes First

Amit Gupta - SVP & Global GTM Head for HCL DRYiCE
SVP & Global GTM Head for HCL DRYiCE
At DRYiCE, a division of HCL, focused on building AI-powered products & platforms, we have re-looked at ways that can bring the best of their existing investments (tools) & Artificial Intelligence to deliver a cohesive enterprise...
1,274
Big Data

Dec 19, 2017

Big Data in Retail – How to win with Predictive Analytics

Ankit Khattri - PROJECT LEAD, ES-Tier II ERP-SCE-GIS
PROJECT LEAD
In the rapidly diversifying retail ecosystem and evermore rapidly changing customer tastes and preferences, the search for the most effective marketing and sales strategy is of monumental significance. Predictive analytics, which marries big data...
1,193
Retail

Nov 30, 2018

How Technology Platforms & emerging markets are reshaping the Retail CPG industry

Ajai Kumar - Vice President - Engineering R&D
Vice President
With increasing cost pressures and ever demanding consumers, Retail CPG industry is in for some interesting times (to say the least). However, this also presents a huge opportunity for companies to revolutionize the industry. The emerging markets...
1,076

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