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Technology | Product Engineering
Product Support

Jan 04, 2017

The Key to Successful Product Support

Muthu Kumar Ganesan - LEAD ENGINEER
LEAD ENGINEER
Product support is provided to customer when the product fails to function in the desired manner. The issue may be with the customer's usage or with the embedded software/hardware failures. Questions on quality arise when testing/lack of end-to-end...
393
Accessibility Engineering

Dec 21, 2016

Is this the Era of Digital Discrimination?

Aravind Mahendran - Senior Management Trainee, ERS
Senior Management Trainee, ERS
This blog talks about the era of digital discrimination where we take a look at the barriers involved in delivering digital services to people with disabilities and the services that can be provided to overcome this scenario.
718
Impact Of Engineering

Dec 06, 2016

Impact of Engineering Analytics on End Customers

Senthilkumar Vinayagam - Technology Enthusiast
Technology Enthusiast
The usage and impact of Engineering Analytics across the product development lifecycle stages (Design, Test, Sustenance, and Support) is well understood and articulated. This blog series talks about the end user dimension to Engineering Analytics...
494
Istock

Nov 30, 2016

Accessibility Engineering: Doing it the right way

Hardik Baweja - HCL ERS division as a Business Analyst
Business Analyst
Today, organizations around the globe are making efforts to make their products and services accessible to people with special needs. Engineers must ensure they create products and services that are accessible to people with disabilities.
1,398
HCL ERS business in Japan

May 19, 2015

HCL ERS business in Japan

GH Rao - President - Engineering and R&D Services (ERS)
President - Engineering and R&D Services (ERS)
"Indian providers are traditionally strong in engineering service”
724
The-Changing-Doctrines-of-Product-Development

Aug 05, 2014

The Changing Doctrines of Product Development

Vittal Devarajan - Senior Vice President
Senior Vice President
Product development, the bedrock of progress, has always been dependent on technology and its evolution. As science and technology evolves, the type, nature and quality of products across industry spectrums has become better. From maglev technology...
264
How customer service impacts the UC and Product Engineering Market?

Nov 11, 2013

How customer service impacts the UC and Product Engineering Market?

Anurag Jain - Director
Director
Unified Communications (referred to as UC) has attained a level of maturity over the last five years or so. OEMs now have matured UC solutions which are quite competitive, having similar feature sets; it is the enterprise customer experience and...
192
The Product Engineering Uncertainty Grid

Sep 10, 2013

The Product Engineering Uncertainty Grid

Chinmay Kale - Business Specialist
Business Specialist
All technology companies chase three goals to stay close and relevant to their target customers: 1) Sustainable revenue growth
2) Sustainable profit growth
3) Sustainable time-to-market (TTM) improvements TTM drives #1 and #2, but...
202

Apr 04, 2013

The importance of Who, When, What and Why in Unified Communications

Arun Kumar Sharma - Associate General Manager
Associate General Manager
In the recent past, Unified Communications was a buzzword and all the biggies like CISCO, Avaya, NEC and Polycom were tossing it as double-sided, win-win for new opportunities, new business streams and lines of business.
316

Pages

The Product Engineering Uncertainty Grid

Sep 10, 2013

The Product Engineering Uncertainty Grid

Chinmay Kale - Business Specialist
Business Specialist
All technology companies chase three goals to stay close and relevant to their target customers: 1) Sustainable revenue growth
2) Sustainable profit growth
3) Sustainable time-to-market (TTM) improvements TTM drives #1 and #2, but...
202

Apr 04, 2013

The importance of Who, When, What and Why in Unified Communications

Arun Kumar Sharma - Associate General Manager
Associate General Manager
In the recent past, Unified Communications was a buzzword and all the biggies like CISCO, Avaya, NEC and Polycom were tossing it as double-sided, win-win for new opportunities, new business streams and lines of business.
316
beyond pass

Mar 27, 2013

Beyond PaaS

Rajesh Venkatesan - Senior Architect
Senior Architect
Platform as a Service
255
Technology that Touches Lives

Feb 09, 2017

Engineered to be Accessible: Technology that Touches Lives

Deepika Choudhary - Software Test Engineer
Software Test Engineer
Accessible technology is the technology that users can adapt to meet their visual, hearing, dexterity, cognitive, and speech needs and interaction preferences. This blog takes a look at the key factors that one has to keep in mind while building an...
909
The-Changing-Doctrines-of-Product-Development

Aug 05, 2014

The Changing Doctrines of Product Development

Vittal Devarajan - Senior Vice President
Senior Vice President
Product development, the bedrock of progress, has always been dependent on technology and its evolution. As science and technology evolves, the type, nature and quality of products across industry spectrums has become better. From maglev technology...
264
Accessibility Engineering

Jan 25, 2017

Accessibility Engineering: The Ball in the Goal

Hardik Baweja - HCL ERS division as a Business Analyst
Business Analyst
A million unique perspectives exist beyond the tried and tested answers – these must be incorporated into usability testing methodologies to ensure real and universal accessibility. We discuss why specially-abled people are vital to the efficacy of...
474
Product Support

Jan 04, 2017

The Key to Successful Product Support

Muthu Kumar Ganesan - LEAD ENGINEER
LEAD ENGINEER
Product support is provided to customer when the product fails to function in the desired manner. The issue may be with the customer's usage or with the embedded software/hardware failures. Questions on quality arise when testing/lack of end-to-end...
393
How customer service impacts the UC and Product Engineering Market?

Nov 11, 2013

How customer service impacts the UC and Product Engineering Market?

Anurag Jain - Director
Director
Unified Communications (referred to as UC) has attained a level of maturity over the last five years or so. OEMs now have matured UC solutions which are quite competitive, having similar feature sets; it is the enterprise customer experience and...
192
Accessibility Engineering

Jul 21, 2017

Accessibility Engineering: The Road Ahead

Hardik Baweja - HCL ERS division as a Business Analyst
Business Analyst
Accessibility Engineering has a lot of myths around it due to which most companies tend to shy away from it. In this blog, we try to debunk these myths and show how accessibility makes complete business sense. Read this blog to know more.
237

Pages

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