Jobbeschreibung:

About HCLTech
HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.
Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.

To learn more about how we can supercharge progress for you, visit www.hcltech.com

Senior Support Lead - Kubernetes

Job Summary
The Senior Support Lead specializes in Kubernetes and plays a critical role in enhancing customer satisfaction through effective issue resolution and continuous improvement initiatives. This position is pivotal in executing root cause analysis for complex problems and providing strategic technical guidance to ensure a seamless support experience. By collaborating with cross-functional teams, the Senior Support Lead significantly influences product development and optimizes support processes.

• Key Responsibilities
  1. Act As A Point Of Escalation For Complex And High-Priority Customer Issues Related To Kubernetes, Ensuring Timely And Effective Resolution While Maintaining High Customer Satisfaction.
  2. Conduct Root Cause Analysis For Critical Issues Affecting Kubernetes Deployments, Implementing Proactive Measures To Minimize Future Occurrences And Enhance System Stability.
  3. Collaborate Closely With Product Management, Development, And Qa Teams To Provide Actionable Feedback On Product Enhancements, Influencing Kubernetes Design And Functionality To Align With Customer Needs.
  4. Provide Technical Assistance And Mentorship To Team Members In Troubleshooting And Resolving Kubernetes-Related Customer Issues, Fostering A Collaborative Support Environment.
  5. Drive Continuous Improvement Initiatives Within Support Processes And Workflows, Identifying Opportunities For Automation And Efficiency Enhancements In Kubernetes Operations.Skill Requirements
  1. Advanced Proficiency In Kubernetes Architecture And Deployment
  2. Strong Understanding Of Devops Practices And Itsm Frameworks
  3. Familiarity With Monitoring Tools And Techniques Related To Kubernetes Environments
  4. Basic Knowledge Of Product Support Methodologies (L1-L2-L3)Certification
  1. Optional But Valuable Certification In Kubernetes Administration (Cka)
  2. Optional But Valuable Certification In Itil Foundation