Integrated Lifecycle Services
Our integrated lifecycle services include:
- New technology services: Participation in R&D ecosystem, access to HCL research labs / resources.
- Product development: Architecture consulting services, product development, testing services, prototyping and implementation.
- Active product services: Professional services, L1-L4 technical support, sustenance engineering, bug fixes, product based service extensions, white labeling, and SaaS services.
- End-of-life product solutions: Lifecycle extension, L1-L4 technical support, sustenance engineering, bug fixes, EOL product ownership, and carve outs.
What We’ve Done For Others
For a customer — seeking a solution to test and tune its online storefront and customer service representative application to meet the defined performance goals — HCL devised a test strategy to isolate the potential performance bottlenecks in the application. This resulted in the improvement of response time from 100 seconds to sub-second as well as the number of concurrent users accessing the application was increased from 800 to 3,400, without any performance degradation. The application was scaled to 10,000 users without any dip in performance.