Ideapreneurs - Infrastructure Services
ERSEngineering AND R&D Services
BSERVBusiness Process Outsourcing
IASIndustry Application Services
ETSEnterprise Transformation Services
ESIEnterprise System Integration
SARATH KUMAR PENTYALA
Praveen Kumar Saini
SAI NAND KUMAR BHYRI
AJAY RAM KUMAR GURUSAMY
Raja Madhira Working withHCLTechnologiesas an AssociateConsultant
- The client is a leading global provider of best-in-class clinical, commercial and consulting services for companies to accelerate performance.
- Raja from HCL was helping the client in handling the tickets from monitoring tools
- There were about 10,000 tickets from monitoring tools in a month because of which it became very difficult to focus on user tickets.
- To ensure adequatememory resource, disk and CPU allocation, Raja gave asimple idea of increasing the resources on individual servers
- The idea generated a huge value for the client.
PadmanabanVenugopal Working with HCL Technologies as a Consultant
- The client is Asia's prominent international stock exchange, a company that provides services related to securities, derivatives trading and others.
- Padmanaban from HCL was handling client's storage backup, database and middleware tracks.
- There were no monitoring tools available for the Middleware, a software that functioned as a very critical layer between the application and the operating system.
- There was also a dependency on human hands for manually monitoring the application and therefore being prone to human error.
- Padmanaban and his team implemented a few off-the- shelf tools which helped track Middleware's health, monitored it closely and further automated the monitoring exercise.
- Effective monitoring made the team proactive, which helped in predicting Middleware behavior before being alerted by the user. The idea also helped in optimizing and improving operational efficiency.
SARATH KUMAR PENTYALA Working with HCL Technologies as a Team Lead
- The client is a mass media giant with operations across diverse businesses.
- Sarath from HCL was working as apart of the Data Center Management function in the client's environment
- One of the servers in the environment had developed a snag due to which no tickets were being generated
- Sarath suggested to the team to reinstall the application using the backup
- The idea saved the client from facing huge losses.
Praveen Kumar Saini Praveen Kumar Saini Working with HCL Technologies as a Group Operations Manager
- The client is a Massachusetts based developer and supplier of automated testing equipment. Praveen from HCL was working with the client as a Service Delivery Manager
- Praveen from HCL was working with the client as a Service Delivery Manager
- The hardware at the client's data center was on the verge of becoming obsolete, which resulted in slowing down the services of the data center
- Praveen's ideas was to use more powerful servers in a manner that each physical server could host 25-30 virtual servers on them, additionally one could use the same number of licenses for the virtual servers
- The idea saved the cost of buying physical servers, which saved great value for the client
KIRAN DARA working with HCL Technologies as a Consultant.
- The client is a mass media giant with operations across diverse businesses
- Kiran from HCL, with mastery in Windows technology, is part of the infrastructure support of the Wintel servers
- There were close to 100 incidents being generated per day with every incident taking 30-40 minutes to get resolved
- The storage box was low on disk space and was not clearing its logs
- Kiran gave a simple idea of setting a reminder for removing logs from the flash drives
- The idea helped in reducing the number of incidents from 100 to just 5
- With reduced incidents to manage, Kiran and the team generated huge value for the client
GAURAV MITTAL working with HCL Technologies as a Consultant.
- The client is a mass media giant with operations across diverse businesses
- Gaurav from HCL, was managing client’s physical and virtual servers
- Gaurav noticed that there was a sudden spike in the number of incidents, i.e. from typical 4000 incidents to over 8000 incidents in a month
- Apart from that, certain thresholds had to be modified, because of which a lot of false, duplicate incidents were being generated
- Gaurav went on to analyze the event IDs that were being monitored and got a few of the irrelevant ones disabled
- Gaurav reassessed the threshold level of the alerts and got them changed and corrected accordingly
- Gaurav also selected the event IDs that needed to be redirected to other teams
- By clipping the IDs, channeling them to the correct teams, Gaurav in an essence saved a lot of time that can be spent in addressing more critical matters
VASANTH MAHENDRAN working with HCL Technologies as an Associate Consultant.
- The client is one of the world’s prominent wine manufacturers, distributers and brewery firms
- Vasanth from HCL was helping the client in hosting servers
- The client had no subject matter expert to assess the technical needs and budget savings
- Client’s servers were about 10-15 years old and when the large servers were introduced, it escalated their hosting charges
- Vasanth’s idea was a smarter deployment of technology, aimed to reduce customer’s cost.
- Vasanth suggested to use hi-end boxes with multiple partitions, where each partition functioned like an independent server
- The idea reduced the number of people required to maintain the servers
- This idea, from Vasanth’s team, also resulted in huge savings for the client
DEEPAK JAYAKUMAR working with HCL Technologies as a Project Manager.
- The client is a UK based company, dealing in long-term savings solutions
- Deepak from HCL was helping the client in the JDE migration project
- As a part of the project, there was a need to relocate JDE infrastructure to a like-to-like setup
- HCL infra team suggested virtualization, which is a cheaper technology as compared to the cost of maintaining physical servers
- Deepak and his team devised a solution to accommodate the Biz Talk data-base by reducing the usage of 6 physical servers
- The client saved huge cost by implementing the idea
AMANULLAH KHADERMOHIDEEN working with HCL Technologies as a Senior Manager.
- The client is the world’s largest manufacturer of rolled aluminum
- Amanullah from HCL was providing infrastructure support to the client
- The client being an old company was using outdated Windows NT and 2K OS
- The monitoring tool was unable to connect to the Windows NT or 2K OS
- The client was unwilling to implement new monitoring tools and incur costs of new licenses for outdated servers due to compatibility issues
- The Idea allowed to utilize the disk over 80% and the script to automatically generate an alert and send it to the command center
- The alert was then converted into an incident ticket to be filed under incident management
- The customer verified and approved the idea and also gave it an excellent rating
NIKHIL VERMA working with HCL Technologies as a Consultant
- The client is a major energy company in oil and gas production
- Nikhil Verma from HCL was at the Norwegian site to help solve theclient’s problem
- 60% of the client’s SQL server database configured with SharePoint Application
- Single restoration request took 5-10 hours or days to complete
- Also there were high instances of data unavailability for disk space and healthmonitoring for SQL instances
- Nikhil designed a tool that captured live configuration
- The design kept pace with the environment and its requirements
- The design gave the team a heads up before the disk space ran out
- It also reduced the downtime for database and other critical applications
- With a team of 7 engineers handling the database, Nikhil’s team helpedreduce the customer dependency to hire any resources
- As a result of the design, there were close to 8-10 restoration requestsin a day
SAI NAND KUMAR BHYRI Associate Consultant with HCL Technologies
- The client is an American software company that deals in cloud andvirtualization software and services
- Sai and his team were handling client’s database servers
- Frequent email generation in client’s company was taking up too much inbox spaceof employees’ mailboxes.
- Sai came up with a solution that made it possible to condense the informationof 20 emails, containing 20 databases, into 1 email containing details of 20 servers
- The client was delighted by Sai’s idea and gave it immediate thumbs up
- This idea saved client’s time and effort, which allowed them to work onmore critical tasks.
AJAY RAM KUMAR GURUSAMY Working as a Technical Specialist with HCL Technologies
- The client is a market leader in the banking business
- Ajay from HCL was working on an idea to help solve the server-backups related issues the client was struggling with
- Ajay’s client used IBM AIX servers which have operating systems running on Unix.
- The systems were running with ineffective backup exercise, i.e. if the whole system crashed the backups were unable to restore the whole system.
- The systems were also unable to generate any reports for the backup
- Ajay designed a server that was able to take backups, capable of generating reports, with one single command called “Make System Backup” or ‘mksysb’.
- Ajay took the idea ahead and generated multiple scripts to pull up different sort of data
- The idea gave the systems more speed and added efficiency.
- In the event of the system crash, the backup was now able to restore the entire server
Disclaimer –“ The content presented here are based on real life situations and experiences of real ideapreneurs for providing training to and motivating HCL’s resources. The contents of this collateral are not intended to disparage or criticize any entity/ competitor’s way of working/ deliverables and any such connotation, if conveyed is purely unintentional and regretted. The names of the clients have not been disclosed to maintain confidentiality of HCL’s clients. No part of this collateral may be reproduced or transmitted in any form or by any means, electronic or mechanical, including printing, photocopying, recording or by any information storage and retrieval system, without prior written permission of HCL.”