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Alternate Application Support and Maintenance

 

Overview

A smarter approach towards generating predictable business outcome from Application Support and Maintenance (Or) ALT ASM™ Framework driving Proactive Obsolescence Powered by Run.Advisor.

Rapidly changing IT landscape and evolution of cognitive capabilities are making the traditional systems obsolete, triggering the need for cutting edge automation technology for faster and efficient IT operations. With this objective at its core, Run.Advisor powers the ALT ASM to envision the Zero ASM – a world where human intervention becomes redundant and systems self-correct.

Run.advisor

To address the evolving business imperatives of CIOs, HCL has added new levels of capabilities to its industry-leading Application Support & maintenance (ASM) offering. ALT ASM™ is powered by the Run.Advisor platform, an automation and analytics approach that is custom designed for application support and maintenance.

Run.Advisor platform is a rich set of algorithmic analytical tools developed by processing data captured from HCL’s experience of handling millions of tickets gathered from over hundreds of thousands of applications managed by HCL over 35 years.

Benefits

value

Guaranteed 30%+ Cost Reduction using the ALT ASMTM framework, HCL’s Gold Standard for ASM.

Differentiated Service Delivery enabling release of client’s SME bandwidth from non-strategic apps.

Reinvest 3% to 10% of TCV as value generation, in the form of transformation consulting assignments.

 
velocity

Enhanced Platform Stability through Proactive & Predictive Delivery.

Increased efficiency  by eliminating wastes and non value added activities “UNWANTED” from existing ASM Services leading to faster delivery & Reduced Risk. 

 
visiblility

Engagement visibility through application landscape optimization & modernization leading to TCO reduction by using PRIZMTM.

Improved Service Quality & Transparency through MyDashboard.
Proactive Business Process Monitoring for key processes impacting business.

 

AUTONOMATION

The first phase, Autonomation, powers the ALT ASM™ framework to deliver operational efficiencies, offers in-house toolkits to assist the implementation of HCL’s ALT ASM™ Framework. The comprehensive details of tool packages that enables the stakeholders to deploy the 1st phase of Run.Advisor called “Autonomation” using Gen 1 tools.

  • Right Sizing is achieved by Optima improves margins through resource optimization
  • Performance Management is supported by StepUP which raises the performance bar
  • Proactive & Predictive Delivery is implemented by ProInsights which improves the portfolio stability

These Autonomation toolkits power the benefit realization through ALT ASM framework. In parallel, the ASM operations are assessed to identify the scope for Gen 2 and Gen 3 automation through Robotics and cognitive solutions.

ROBOTICS

  • Robotic tools help in removing effort for tasks related to tickets, or monitoring activities that can be automatically addressed via orchestrated platforms, self-service solutions.
  • Robotics, with desired service excellence in place, fuels further automation through a gamut of in-house tools, trigger based scripts and COTS products. The tools help in enhancing business efficiency and effectiveness by reducing human effort involved in monitoring and tickets resolution. Through Robotic tools, human effort can be reduced via Orchestrated platform and self-service portal. Besides, the overall productivity can be increased, the involved cycle time can be reduced and the accuracy and compliance of deliverables be improved.

AI/COGNITIVE

AI/Cognitive elements leverage the power of machine learning, natural language processing, and pattern recognition to drive the goal of zero touch support.

Cognitive computing is the simulation of human thought processes in a computerized model. It involves self-learning systems that use data mining, pattern recognition and natural language processing to mimic the way the human brain works. The goal of cognitive computing is to create automated IT systems that would effectively reduce the human effort based support requirement to a minimum (zero) level.

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White Paper

Alternative to Application Support and Maintenance (ALT ASM)
Application Support and Maintenance | There is an Alternative

HCL Research

15
300 Global Organizations Reveal the Future of Application Support and Maintenance (ASM)

Brochure

HCL's Alternative in Managing Financial Applications
Financial Services: HCL's Alternative in Managing Applications
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Was Kunden sagen

„Was für den Kunden einen großen Unterschied machen kann, ist schon wunderbar. Echt großartige Arbeit, macht bitte weiter so!" - Nach erfolgreichem Abschluss eine WRAP-Projekts.

–CIO Großprojekte einer führenden Bank in Australien und Neuseeland 

Der gemeinsame Einsatz unseres IT-Dienstleistungsteams für Anlagen- und gewerbliche Finanzierung und HCL führten zu einer 80%igen Senkung der P1- und P2-Vorfälle im Jahr 2010. Durch den großartigen Einsatz bei Anwendung und Abläufen wurden zwingende Servicemanagementdisziplinen eingebettet, u.a. die Verwaltung von Vorfällen, Problemen, Veränderungen, Kapazität, Verfügbarkeit sowie ununterbrochenem Service.

- CIO Retail & Business Banking ES, ein großes Bankinstitut Australiens