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HCL’s right balance of onsite and offshore application support optimize IT operations

HCL’s right balance of onsite and offshore application support optimize IT operations

The Customer is a chain of leading retail stores, operating over 465 stores across 45 U.S. states. Employs more than 14,000 employees and has recorded annual revenue of USD 3.5Bn.

 
Business Challenges
• To maintain profitable growth in the changing business landscape 
• To optimize IT operations and reduce costs
 
HCL Solution
HCL provided Production Support along with Application Development and Maintenance. Service delivery excellence was ensured through the following:
De-risked transition 
• Very good transition team 
• Quick ramp-up of offshore positions and onboarding 
• ODC set-up done quickly

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We will treat any information you submit with us as confidential. Please read our privacy statement for additional information.