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HCL helps a global supplier of office products and services discover a better way to handle service requests

HCL helps a global supplier of office products and services discover a better way to handle service requests

A global supplier of office products and services, incorporated in 1986, with the opening of its first retail store in Fort Lauderdale, Florida.

 
Business challenges 
• Reduction in pricing year after year across all LOBs 
• Multiple lines of business with 31 different SLAs; Multiple policies and procedure being followed in each LOB
 
The HCL Solution 
• Enabled flexibility to handle/accommodate adhoc requests from client without impacting the regular SLA 
• Carried out various analyses to ensure 100% bonus is met month on month in UK process

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We will treat any information you submit with us as confidential. Please read our privacy statement for additional information.