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Improving End Customer satisfaction for a leading Bank by Enhancement of Supply chain Finance Application

Improving End Customer satisfaction for a leading Bank by Enhancement of Supply chain Finance Application

Customer

A multi-national Bank - having leadership position in trade finance arena.

Business Requirements

The customer wanted an enhancement to the existing trade finance application to address the business requirements of a telecom major, who is a key customer to this leading Bank. The Bank’s Trade Finance Portal was required to be enhanced to support the telecom major’s related Purchase Order Confirmation and Invoice documents.

HCL’s Solution

HCL followed its systematic process for the required enhancements and completed the project on time. HCL is currently engaged in production support for the application, as well as enhancements, release and deployment of applications.

The application provides for end-to-end financing facility to meet ‘financial supply chain’ requirements for the telecom major and their buyers. Besides the application has been enhanced to support SWIFT’s new initiative in the supply chain finance area viz.: Trade Service Utility

Business Benefits

  • Improved Customer Satisfaction
  • Considerable reduction in manual process and improved performance

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