The Situation today
The measured growth of the Consumer Services industry in the developed markets has been compensated with high sales in the developing markets. However, owing to the recent economic fluctuations in the top developing economies it has been harder for the consumer services industry to maintain sustainable profitability.
The convergence of corroding brand loyalty, recessionary consumer attitudes and cross-channel struggle create a challenging environment for Consumer Services companies.
The industry is increasingly investing in transformational solutions in IT for Retail and Consumer Goods, Media and Entertainment and Telecom companies which have a high dependence on data and analytics to drive brand and product management decisions, pricing strategies, and optimized operations.
As a leading technology consulting firm, HCL understands the importance of the relationship of a company with its customer, and all our service offerings and solutions across Consumer Services are designed to help you strengthen your relationship with your consumer.
How can HCL help you
Retail and Consumer Goods: HCL provides retail technology consulting services to global Retail and CPG players in enterprise applications with offerings such as global ERP, application maintenance and support, digital transformation, e-Commerce and Omni-channel, enterprise performance management and analytics, enterprise asset management, and human capital management. Read More.
Media and Entertainment: HCL provides focused solutions for key segments under the M&E umbrella such as publishing (newspapers and magazines, education, and business information services); new media (broadcasting, cable, and music); gaming, hospitality, and sports and leisure. Read More.
Telecom: HCL’s offerings for Communication Service Providers (CSP) enable new business capabilities to drive growth, revenue, and market share while driving cost transformations to fund innovations in telecom engineering. Read More.