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Project management solutions for a financial services customer

Project management solutions for a financial services customer

Client

Client is a prominent and renowned financial institution in UK having presence in Australia and North America apart from UK. Focussed in four principal lines of business : Retail , Wholesale, Insurance and Wealth & International, each line of business had their own IT division supporting business needs.

Business Challenges

  • Lack of consistent data across projects and resources
  • Inconsistent project management process across divisions
  • Inconsistent roles and lack of visibility across resource availability and utilization
  • Much of the project process is centered across Clarity Business Support and day to day support was required for managing projects. This was not achieved as it required dedicated Support personnel and defined functions across business units
  • Lack of a centralized support where users could come up with their new requirements
  • No SLA and turn around time laid out for support of the application
  • MSP integration was not working properly
  • No cost traceability & integration with the Financial and HR systems
  • Unable to capture recharges and non labor transactions
  • No visibility of pipeline and demand
  • Project prioritization was a getting difficult
  • No knowledge and guidelines on correct usage of the tool
  • No archiving policy which amounted to cluttering of data in the application and poor performance


HCL Solution

  • HCL started with studying the IT landscape and analyzing the current system implementation and identified the gaps in the systems
  • Process blue printing and redefined the processes and did a lean intervention to eliminate the redundant steps in the process which caused the delay
  • Participate in the upgrade of the application from version 6.1.5 to 7.5.3
  • Established a centralized and efficient support mechanism for the application
  • Helped the customer in selling the application features to other divisions with in the organization
  • Operated in a onsite-offshore model which proved to be more cost efficient to the client
  • Laid out processes and modus operandi for the business units to engage the support team for their requirements out of clarity
  • Classified the queries of the users and prioritized them and laid an SLA to address the queries
  • Built the interface with the financial systems to capture the non labour costs
  • Built a data warehouse to support archiving of data and ad hoc reporting using which the users could build their custom reports on the fly
  • Conducted workshops and end user trainings on various functionalities of clarity
  • Implemented templates to standardize the project management methodology across business units
  • Developed portlets and reports for system administration, maintenance which resulted in costs traceability and improved MI
  • Conducted workshops and end user trainings on various functionalities of clarity
  • Implemented templates to standardize the project management methodology across business units
  • Implemented portfolio management functionality which helped the client in project prioritization and to perform a what if analysis
  • Established the Centralized Help Desk system for troubleshooting all technical problems
  • Fixed the MSP integration issues which helped the project managers manage their projects in a more efficient manner
  • Customized the front end to capture various other data pertaining to projects,resources and pipeline in clarity which made clarity as a centralised spool of data repository and also eliminated the usage of word and excel spread sheets in which the data was stored in a discrete fashion
  • Atomized various maintenance activities by creating jobs and stored procedures
  • Customized work flows in the application using GEL scripts
  • Created catalogue of custom reports and portlets and training guides ( in both word and using a self demonstration tool called adobe captivate) and published them in the intranet site of the client which helped the users to get the information about clarity from the intranet which served as a knowledge repository
  • Managed various environments and servers of the application
  • Co ordinated with CA to resolve high level bugs, defects and issues with the application
  • HCL coordinated to establish business support teams to provide support for day to day activities in Clarity. This extended a great help to Project Managers and Delivery Managers and lessened the effort for data cleansing
  • Established the Centralized Help Desk system for troubleshooting all technical problems
 

Business Benefits

  • Improved MI reporting
  • Standardized of processes
  • Flow of data across systems
  • Improved performance of the application due to better archiving
  • Ad hoc reporting mechanism which helped the users to create and customize the reports according to their needs
  • Better project prioritization facility which resulted in efficient portfolio management
  • Increased visibility of the pipeline and demand
  • Budget vs forecast vs Actuals analysis
  • Single up to date source for all project related finances and proposed investments
  • Track resource availability vs demand
  • Better control over the spend due to cost traceability to the task level
  • Better control over the projects and resources
  • Increased resource utilisation
  • 500k worth of monitory benefit
  • Capture of all the project related costs in one application
  • Single point of contact for all clarity related needs

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