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Industry Challenges

In an industry with innovation at its core, telecommunications companies constantly have to transform and improve their service offerings and internal operations to adapt and remain competitive in an ever changing market. Over the past few years, the main focus has been on growth and customer acquisition, resulting in a competitive marketplace which is much tougher and decidedly more global than ever before. Furthermore, new technologies and improvements in the functionality and capability of hand-held devices has seen competition from companies who until recently haven't traditionally sold into this market.

Looking forward in 2011 and beyond, telecommunication companies will continue to face increasing demand for their products and services, but with greater consumer pressure to reduce prices. At the same time, investors are looking to improve and maximize ROI and balance sheet performance of existing investments and new innovations. With ongoing innovation, coupled with a convergence of technology and content, companies may be forced into a re-assessment of their pricing strategies and how they bundle these together, particularly when it comes to providing some services for 'free'.

HCL Enterprise Application Services Services

As a leading business and IT transformation company, HCL Enterprise Application Services has been working with clients in the telecommunications sector to help strengthen their strategic position in the marketplace.

We work with our clients on strategy development and the identification of actual business benefits through our unique benefits realization methodology. Through this we help you to identify, agree and deliver both cashable and non-cashable benefits within the organization's operations.

Our key differentiator is our ability to rapidly deliver integrated solutions across multinational operations, to meet the needs of the client whilst providing a flexible platform for future growth in a constantly changing and innovating market place.
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We will treat any information you submit with us as confidential. Please read our privacy statement for additional information.

Was Kunden sagen

"HCL hat mit wichtigen Siegen zum Erfolg von Microsofts CRM wesentlich beigetragen. Ihre Investitionen in Personal führten zu verbesserten Produktkenntnissen und Qualitätsimplementierungen und haben Kunden von Microsoft bessere Dienstleistungen bereitgestellt."

- Microsoft, zur Verleihung der Microsoft-Auszeichnung "2011 CRM Partner of the Year" an HCL