iMRO is SAP and HCL's industry solution add-on for Maintenance, Repair and Overhaul (MRO). It is an SAP complimentary software product which extends SAP ERP MRO specifically for this industry. iMRO enhances the SAP user interface to meet industry requirements in the areas of maintenance engineering, planning and operations for business organizations.
At HCL, we recognize the important role our partners play in positioning iMRO towards achieving customer success. Our partner programs focus on mutual business success for our customers, our partners, and HCL.
Together we create a thriving ecosystem in which our valued partners can be successful – a win-win situation for all. We believe that with partners – we work together to seek high-growth opportunities, co operation in implementation services and driving new services for partners. Partner solutions also become part of the "whole" solution for customers where shared interests and goals are realized and new opportunities are revealed.
HCL Enterprise Application Services (EAS) is committed to supporting our partners through our recognized non-exclusive multi-tier partner program – the framework designed to ensure success for iMRO partners, which is now in the process of being rolled out.
Focussing on growing the market
The philosophy behind multi tier partner programs is:
- Greater market exposure and expansion across regions.
- Rewards for business wins and sales success, add on solution development leading to customer satisfaction.
- Ability to position partner’s implementation services for better ROI to partners.
- Joint sales and account closure initiatives
- Solution and demo expertise on iMRO.
- Driving innovation and add on solutions fully integrated with iMRO.
- Collaborative business planning and execution.
- Positioning solution audits from the iMRO experts as a part of the implementation programs there by leading to even greater customer satisfactions.
As an iMRO partner, you can participate at varying levels of commitment – from Silver partner status to a Platinum partner status. All these classifications help in better ROI and is directly linked to business wins. Needless to say that at every level, you can rely on HCL EAS for intensive, solution support, sales support, technical / audit services, training, and certification.
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