CRM Transformation Services
HCL understands that Customer Relationship Management (CRM) is a business strategy that maximizes profitability, revenue, and customer satisfaction by organizing strategies around customer segments. It also emphasizes need for fostering employee attitude that satisfies customers by implementing customer-centric processes & fulfillment strategies.
HCL CRM Transformation Services spans entire CRM program lifecycle and covers all strategic and tactical aspects of a CRM Program. Driven by its agility and maturity, CRM Transformation Services has been at the helm in delivering engaging business stories around CRM.
Our CRM practice can help the customer in finding cutting edge solutions that can improve the productivity and customer satisfaction.
Following diagram briefly describes the scope and areas of advisory services that HCL offers:
The key challenge in the CRM is to provide customers with a unique and lasting customer experience with each interaction of the customer through any of the channels and at any point in the life cycle of the customer relationship with the organization.
CRM Transformation Services covers entire lifecycle of a CRM Program, from roadmap definition to benefits assessment. These services are enabled by comprehensive set of tools, methodologies and product expertise.
Value Realization from CRM Investments is the key goal. This is enabled by the following key differentiators of the practice:
- Assured Benefits from Advise to Execute
- The integrated consulting and delivery model ensures planned benefits realization
- Value driven engagement models
- Flexibility aimed at client’s success (right sourcing, approach and methodology)
- Proven methodologies for CRM strategy assessment, package evaluation, change management and implementation & support:
- Dedicated & mature Center of Excellence for CRM process and CRM product competencies enabling
- Engagement accelerator enabled rapid assessments, recommendations and ROI
- Consulting methodologies leveraging offshore to enable best value to our customers
- Experienced business and IT consulting professionals
- A large team of consultants with average experience of 8+ years on multiple CRM packages across various industry domains
- Trained and certified consultants in Industry knowledge and CRM technologies
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