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Service Offerings

HCL Product Support Services portfolio covering Deployment services, TAC services and proactive 24 X 7 remote operations services help realize the full potential of your world class products.

Global Deployment Services

Global Deployment Services - HCL Tech

Value Delivered
  • Competitive deployment services, reduced deployment cost
  • Right & multi skilled resources across various technology domains in Telecom, Network, OS and Compute
  • Single project management interface for overall accountability
  • Center of Excellence for Deployment Support and seamless Product Handover
  • Global Localized Reach through HCL Global Delivery Centers

Technical Assistance Center (TAC)

Technical Assistance Center - HCL Tech

Value Delivered
  • Consistent and predictable CSAT
  • Increased productivity "do more with same if not withless"
  • Increased efficiency "do the right way"
  • Cut down on the cost of delivering Technical Services
  • Capture revenue generating opportunities
  • Better Knowledge Management
  • Reduced case escalation to R&D team

Remote Operations Service (ROS)

Remote Operations Service - HCL Tech

Value Delivered
  • High FCR%, First time Closure – 70%
  • Measure and improve CSAT
  • Retain customer loyalty
  • Accelerate solution and technology acceptance
  • Create additional revenue streams
  • Well-defined and reusable Operational Support System Framework
  • ITIL-based Service Delivery
  • 24X7 services to end customers

Case Studies

F100 Telecom Equipment Manufacturer Leveraged HCL’s Effective Proactive Management and High End Technical Support for Competitive Differentiation

A smartly designed Co-Sourcing strategy can help product companies gain market share, accelerate new technology acceptance and achieve operational excellence. A Fortune 100 Telecom Equipment Manufacturer enabled new revenue streams, reduced their support services operational cost by driving operational efficiencies through processes and automation and achieved faster speed to market with multidimensional sourcing strategy by launching new products wrapped with Managed Services. Read more

World Leader in Mobile VAS Achieved Global Reach and Competitive Professional Services through HCL’s unique Global Deployment Services

Similarly, a leading VAS provider achieved global reach and cost rationalization through right-shoring delivery approach, effective skill and resource management, leveraging HCL Global Delivery Centers, standardization of process and tools based effective program management. Read more

Africa’s Largest Communication Service Provider Chooses HCL for IP RAN Roll Out; Achieves Speed-to-Market

Moreover, a leading Telecom Service Provider in Africa selected HCL as sourcing partner to implement IP RAN for mobile operations. HCL helped the customer to build Transmission/RAN network by designing, building, deploying and operating Cisco / Huawei based solution. The environment consisted of devices such as Cisco 7609, MWR2941 etc. HCL also helped the customer in building overall migration strategy including planning, verification and execution with operational support. Read more

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