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IT Application Maintenance and Support

ALT ASM™ is HCL’s alternative view on managing applications. HCL believes that CIOs need an incident free, highly automated application environment to serve service requests and to reduce the number of tickets to zero.

The objective of HCL’s ALT ASM™ is to deliver an application environment that is as hassle free as SaaS and focused on business alignment even in a Run the business scenario.

ALT ASM™ engagements are designed to be business aligned and committed to moving towards business process KPIs.
Application Support & Maintainance   


  • Efficiency: An ASM engagement in technology led silos is normally inefficient in terms of its resource use. HCL has designed a Business Function Aligned Target Operating Model that results in a highly efficient ASM engagement.
  • Agility: Over time, an application environment loses its agility due to the frequent changes. In addition,  majority of the resources are used for dealing with incident and non-value-adding service requests. This can cut into a company’s budget for change-the-business initiatives. As part of ALT ASM™, we focus on ruthlessly cutting waste for  a triple benefit of Agility, Human Resources and Capital.
  • Flexibility: An ASM engagement, which is not flexible enough to provide for additional trained resources in case of an urgent need, puts the client at risk rising from business fluctuations. Understanding this challenge, HCL offers clients a flexible staffing model which provides run-the-business (RTB)-trained resources whenever there is need, as part of ALT ASM™.
  • Business Advantage: Business vision for improved service levels and IT strategy can no longer be two different agendas. Top management across organizations are realizing the need for IT initiatives to contribute to overall business objectives. IT performance is being judged on the basis of business parameters. As part of ALT ASM™, HCL would not only focus on facilitating 99.95% up time but also your on-time delivery and yield.
  • Committed Operational Gains: The second-generation outsourcer is dealing with a contracting economy and in order to improve the cash flow, they have either reduced IT budgets or put it on hold.

However, if CIO’s do not focus on organizational change objectives, they run the risk of being marginalized in this competitive business environment.  Consequently, if enterprises are unable to extract operational gains from application management, they are unable to invest in business transformation initiatives.

ALT ASM enables organizations unlock capital with committed gains starting from the first year.

For more information you can contact us by clicking here.

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Was Kunden sagen

"Wir sehen uns in unserer Branche zwei großen Herausforderungen gegenüber. Erstens müssen wir unsere IT-Kostenstruktur erheblich einschränken, damit sie sich den abnehmenden Einnahmen unseres Druckbetriebs anpassen. Zweitens müssen wir unser digitales Produktportfolio neu beleben, damit es den raschen Wandel unseres Geschäfts widerspiegelt. Wir haben HCL im März 2011 hinzugezogen und sehen bereits erheblich Ergebnisse. Wir haben unser eigenes Personal um 30 % reduziert, wodurch wir die IT-Betriebskosten um mehr als 20 % senken konnten. Außerdem spielt HCL eine wichtige Rolle bei der Entwicklung mehrerer neuer Produkte. Dadurch konnten wir die Qualität unserer digitalen Produkte steigern und die Kosten senken."

- CTO, wohlbekanntes Druck- und interaktives Marketingunternehmen in den USA