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HCL helps in Technology Transformation through Portfolio Optimization for a leading international airline

HCL helps in Technology Transformation through Portfolio Optimization for a leading international airline

Client Information

The client is a leading global airline operator based out of APAC region, employing over 20,000 employees and offering scheduled passenger and cargo services to over 117 destinations in 36 countries around the world.

Business Challenges

Customer was facing following IT challenges:-

  • Lack of visibility: Limited understanding of IT portfolio and associated cost structures
  • 'Silo-ed' Application Support: 12 different teams operating independently to provide application support for associated business units
  • Lack of knowledge and experience on process-based methodologies
  • High user dissatisfaction: due to poor quality of ticket resolution and lack of accurate and real time information to users on status and progress of their requests

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