Overview
ADvantage Azure Intelligent Assistant is a true digital manifestation of human-machine partnership through intelligent business conversations for diverse queries, requests and reactive or proactive actions in both the enterprise and the consumer worlds on various industry-specific business functions. The key differentiators of this product is that it is technology agnostic, power-user managed and caters to a multi-brain architecture for infinite scalability with zero redundancy and omnichannel AI. Some of its core technical features include technology-neutral hosting and implementation, power user-driven configuration, efficient feedback dissemination and automated ingestion, use case driven user interface, multi-brain management, recipe management and quick orchestration with backend systems. A voice-enabled platform, it enables multi-user conversations wherein the conversational assistant becomes just one of the multiple communicating parties.
ADvantage Azure Intelligent Assistant enables three major service pillars:
- Advisory Services
- Implementation Services
- Support Services
Solutions
Enterprise Digital Assistant for the Workforce
Addresses queries and performs transactions through conversational interfaces for all or any digital operation required within an enterprise for its workforce, vendors, partners etc. This avatar serves cross departments like HR, Admin, Facilities, Finance etc.
Application Lifecycle Management
Conversational Platform for Application Life Cycle Management (CALM) – Supports an enterprise in their modern application development or application modernization journey and helps ease typical pains around such “scale digital” journeys.
Conversational Commerce Intelligence Virtual Agent
Covers conversation-based commerce functions starting from content authoring and intelligence around it till Cart Management, Order Processing, Status Enquiry and Conflict Resolution.
Process Automation Interface
Works as the interaction interface with users for execution of a process in automation cycle where Robotic Process Automation Engine and Business Process Management Flows, making an end-to-end automation possible.
CRM Automation Agent
Serves as CRM virtual executive dealing with any Sales or Marketing or Service related operations typically done by CRM agents along with seamless integration with Live Agent system to make for a better customer service experience.FAQ Provider in Intranet Portals
Offers a simple way to deploy a conversational assistant to address questions based on contents of Intranet or corporate portals.Report and Dashboard Management
Collates data from multiple sources and enables generation of consolidated Dashboard to display on the chat itself, enabling multi-user collaboration.INDUSTRIES
As Retail Banking Operation Assistant in Financial Industry – Delivers standard Retail Banking Operations (query as well as transactions) in conversational mode while ensuring complete data security.
For Clinical Trial Management in Healthcare Industry – Helps in Clinical Trial Management, a critical process in Pharmaceutical world by simplifying processes and filling the gaps through automation and reducing cost impacts considerably.
For On-Call Order-Taking and Management in Retail Industry – Enables on-call order-taking for retail houses as a virtual agent making the customer engagement and satisfaction high enough for conversion into business.
For Claim Automation Solution in Insurance domain – Operates as the conversational agent for helping the claimant with all queries around incidents on sensor-driven claim generation, thus automating the process and reducing dependency and execution time drastically.
As Retail Banking Operation Assistant in Financial Industry – Delivers standard Retail Banking Operations (query as well as transactions) in conversational mode while ensuring complete data security.
Services
Business
- Business Case Identification and Preparation & ROI
- Pilot, Use Case distribution across Pilot and MVPs
- AI Governance, Change Management and Adoption Planning
Technical
- Technology Platform Fitment
- Technology Readiness Determination
- Technical Feasibility study for Business Roadmap defined
Discovery & Analysis
- Requirement Gathering / EPIC-Story Building
- Requirement Analysis / Backlog Analysis
Design
- Low Level Technical Architecture
- Integration and Security Design
Development
- Configuration of Channels & Scripting for instance
- Creation of intents and Learning in AI engine
- Connectivity with backend system
- Functional, Integration, Performance & Security testing
Technical Guidance
Regular Monitoring
- Health Check
- Proactive Issue Identification
Enhancement
Continuous Training
Configuration
- Change in Configuration due to change in other ecosystem variable
- Configuration of newly added brain and Cloud settings
Troubleshooting
- Fixing Issues reported based on Priority / Severity Level defined
- Proactive fixes based on Monitoring information
