Customer Engagement Platform - Engage, Sell, Serve | HCL Tech

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Customer Engagement Platforms

Overview

Rapid evolution of technology and abundance of information is redefining customer behavior, which in turn is compelling businesses to reinvent themselves in order to remain relevant and drive results. At HCL, we understand that however challenging, this ever-changing landscape also brings with it, new opportunities.

There is a growing urgency to transform to a unified, integrated, and well synchronized digital ecosystem that can help you dismantle your organizational silos. Such an ecosystem is a hotbed of possibilities and allows you to put the customer at the center of your strategy. It allows for creation, management, and roll-out of omni channel experiences, which provide a chance to connect with your consumers, engage in conversations, and help them, interact with your brand in ways you never thought possible. Our range of services includes advisory, user experience design, implementation, digital operations, support, and optimization. But it doesn’t end there; we help you stay ahead of your competition by augmenting the mainstream delivery with futuristic innovations and operational excellence.

With HCL as your digital partner, it’s not just your customers who stand to gain. From expanding into new markets, acquiring new customers, and elevating your top line, HCL can help you succeed in the new digital realm with services around user experience optimization, campaign automation, and behavior based marketing automation. HCL provides a single view of insights leveraging integrated analytics and omni-channel commerce experience.

Offerings

Marketing Platforms

Marketing solutions and services such as unified digital experience solution definition & development, digital marketing advisory, analytics, campaign execution and operational excellence.

Commerce Platforms

Fulfilling customer needs of enterprises through personalized content delivery, analytics for deeper customer insights thereby driving revenue growth through next actions, dynamic pricing, near real time data to service desk.

Member Engagement Platforms

Comprehensive services towards a one-stop shop, accessible both through the web and mobile phone, for the workforce ecosystem, comprising employees, vendors and partners, to work together on timeline driven goals.

Client Success

CASE STUDIES

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Insights & News

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THOUGHT LEADERSHIP

INSIGHTS

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Solutions Template 2:
Solution Title:
Marketing Platforms
Solution Description:

Marketing solutions and services such as unified digital experience solution definition & development, digital marketing advisory, analytics, campaign execution and operational excellence.

Solution Title:
Commerce Platforms
Solution Description:

Fulfilling customer needs of enterprises through personalized content delivery, analytics for deeper customer insights thereby driving revenue growth through next actions, dynamic pricing, near real time data to service desk.

Solution Title:
Member Engagement Platforms
Solution Description:

Comprehensive services towards a one-stop shop, accessible both through the web and mobile phone, for the workforce ecosystem, comprising employees, vendors and partners, to work together on timeline driven goals.

Serviceline Inner Whitepaper Header:
THOUGHT LEADERSHIP
Serviceline Inner Thought Leadership Header:
INSIGHTS
Solutions section heading:
Offerings