Digital Process and Experience Consulting Services | HCL Tech

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Digital Consulting

Overview

How do you unify when the only constant is change? How do you experience transformation which is consistent and predictable, when digital technology is fast changing along with the very nature of global competition and customer behavior? HCL's Digital Consulting services bring the power of a design-led approach to digital process simplification, and our business process consultants make ‘experience’ the underlying theme of your digital transformation journey.

At HCL's Digital & Analytics division, we believe that successful transformational journeys require a digital technology overhaul – for better customer-employee partnerships, and top-notch ‘experience’ consulting services. Here are some of the journeys that we have empowered, to help our customers experience transformation:

  • Reinventing how consumers make major purchases ranging from cars and houses to vacations and insurance

  • Simplifying the consumer retail and banking experience
  • Changing how education and healthcare are delivered
  • Effectively reaching millennials and tech savvy older generations
  • Empowering employees with the information & tools they need, where and when they need them

Next-gen digital technology and platforms are powerful transformation tools. But they are effective only when the right process and experience transformation guideposts are provided. Talk to us to find out how we can help you start your digital journey on the right foot.

Services

Experience Design
Experience Design

Delivering best in class experience for customers, partners and employees to drive innovation and outcomes that best fit the needs of our stakeholders.Read More

Customer experience
Customer experience

We identify the challenges needs of our customers to successfully implement customer experience transformation across the organization through our end to end transformation framework.Read More

Business Process Consulting
Business Process Consulting

Re-inventing and re-imagining business processes by keeping user at the core to drive experience and outcome based digital orchestration for customers.Read More

Marketing Transformation
Marketing Transformation

We enable our clients create more meaningful interaction with their customers to drive business growth by building effective digital marketing response systems.Read More

Innovation Consulting
Innovation Consulting

Combining design thinking and human-centric approach to power business model innovation and reimagine the possibilities of emerging technology.Read More

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