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Software as-a-Service (SaaS) offers a pay-as-you-go model for software, with anytime, anywhere access from any device. Software-as-a-Service solutions are an ideal replacement for high-value, low-complexity applications hosted on premise. At HCL, we implement Software-as-a-Service solutions as part of customer cloud strategy and integrate them into their business using pre-built accelerators:

Digital Business SaaS – CRM: CRM is a solution that brings companies and customers together. It’s one integrated CRM platform that gives all your departments — including marketing, sales, commerce, and service — a single, shared view of every customer. We are a Cloud Alliance Partner of Salesforce and Sugar CRM and help accelerate business transformation on cloud across the enterprise by offering an integrated approach toward business processes, technology, and data. Specifically, we are an early adopter of the Salesforce/ platform and have been delivering services across the Salesforce product suite for 10+ years now. We’re a one-stop-solution provider with end-to-end service offerings covering cloud strategy articulation, cloud readiness assessment, CRM strategy definition, process blueprinting, Salesforce consulting, implementation, and integration services, and platform development.

Digital Business SaaS – HCM: Organizations recognize that a workforce engaged and empowered with effective SaaS solutions and SaaS services is a lever to productivity. Global organizations require world-class SaaS solutions with omnichannel support services available anytime, anywhere. Our Human Capital Management (HCM) practice provides a team of experts that focus on providing end-to-end services that drive simplification and user adoption and lower the total cost of ownership for our clients. These services enable the expert HR community to shift focus to true strategic partnering that will support the delivery of desired business outcomes. With the teams’ collective experience, we work together with our clients to understand and prepare for the future, while improving the “right now”, and supporting the interim period.

Digital Business SaaS – SCM: This SaaS platform solution addresses an organization’s overarching end-to-end supply chain and operations strategy to grow, optimize, and protect their operations. In today’s digital world, the digital supply chain applies to every aspect of the end-to-end supply chain. Our Supply Chain Management (SCM) practice provides robust solutions using artificial intelligence, big data, predictive analytics, and digital control towers. It helps to manage end-to-end supply chains with minimal human intervention. Process management, material flow, supply and demand planning, resource planning, inventory levels, cash flow, and strategy can all be managed dynamically in a digital world with real-time, global, and holistic information ready at hand.

Business process



Saas coverage: Process flow


Market to order

Forecast to plan

Quote to order

Procure to pay

Order to cash


Financial plan to report

RMA -Sales return cycle

Hire to retire

Acquire to retire

Issue to resolution



SaaS – Human Capital Management

Business-driven and people-focused

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SaaS – Customer Relationship Management

Driving business value through cloud solutions and enabling future-ready agile enterprises

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SaaS – Supply Chain Management

The real competition is between supply chains, not companies

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