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With the increase in the number of under-insured patient segment due to unemployment/continued economic downturn post COVID, the demand for financial assistance towards healthcare is bound to soar and so will the pressure on pharma to support the surge in PAP application volumes. Towards this and to increase efficiencies while decreasing time to therapy, pharma manufacturers running such Patient assistance programs (PAP) programs are also seeking innovative ways to better serve patients leveraging robust technology platforms/digitally integrated portal platform for a seamless scale up of the patient support environment accordingly.
HCL has designed a Digital PAP support solution powered by HCL DX, which is a Single Integrated Scalable Collaborative Automation workflow driven AI/ML Enabled Platform to provide an integrated persona-based user experience to stakeholders within the PAP ecosystem- Patients, HCP’s & Pharmacy. This is bundled with our Customer engagement services (C3i Team services) which provides high touch support to Patient/HCPs around eligibility check, enrolment, benefit verification, upload into the PAP application and associated customer services. The key features of the solution include ease of Enrollment, Eligibility requirements (Income verification, insurance coverage, etc.), Rx (prescription) inclusion, with the ability to easily integrate with third party fulfillment providers (Specialty Pharmacy) to help enhance & improve Operational efficiencies, Patient outcomes & access to therapies and Cost effectiveness of such programs