Upto 30% efficiencies through machine learning, real-time analytics and cognitive intelligence integrated into an omni-channel platform
Contact Routing to best agent, Predictive Analytics driven Next Best offers and Automated Interaction Analytics for customer experience insight
Agent-less smart virtual BOTs providing automated resolution and co-relation driven intelligence powered by NLP and Cognitive intelligence
Enabling Channel and digital optimization through Conversational and Visual IVR, Intelligent Knowledge Assistants and social BOTs
We enable an effective browse-to-buy experience for your product line, with personalized offers, predictive support models, and virtual tools for proactive prospect management
Analytics driven 360-degree customer view ensures we provide prescriptive technical resolution to your customers
Post-Sales Support
Combining the strengths of Robotics & technology, we ensure increased customer retention, order support and subscription management through intelligent knowledge management and self-serve enablement