What’s expected from the banking industry?
The banking industry is at a digital tipping point. With exponential increase in fintech, traditional banking is under immense stress. Additionally, the regulations impacting the sector are rapidly evolving and becoming more stringent. Therefore, operational layer cannot be viewed in isolation and the approach now is to consider the technological and customer experience layers integral to any comprehensive enterprise-wide initiative.
Where’s the market focus?
Previously, operations were enabled by multiple monolithic and legacy platforms. The spotlight has now shifted towards Robotics Process Automation, Business Process Management workflows, and digital solutions to deliver exceptional customer experience. Integrating these new-age technologies along with cost reduction and adherence to ever changing regulations has become the new normal.
What’s our framework?
Our holistic banking service offerings via innovative engagement models help you to keep up with customers' expectations while meeting regulatory requirements.
Operating Model Optimization
Through Consolidation of Vendors & Locations and Standardization across similar functions performed in different geographies
Toscana© - HCL's proprietary BPM Tool
Toscana© optimizes the process via auto Work Distribution, Prioritization, Exception & Approval Management, Audit Trails, Compliance, SLAs Management, driving efficiencies
Lean & Six Sigma
Process improvements through adopting a lean approach as part of our operations delivery
Our end-to-end services across retail banking encompasses savings and deposit products supported across geos through a network of mailrooms, contact centers and back - offices.
HCL Credit Cards Services practice provides end-to-end services across originations, card issuance, customer services, settlements and reconciliations for banks, financial services firms & card technology firms.
HCL's extensive experience across Consumer Lending Originations and Servicing functions ranges from processing and verification services to complex underwriting work and from collections to bankruptcy and foreclosure management.
Know Your Customer (KYC)
Our KYC practise combines the capabilities of trained and experienced KYC resources with advanced Artificial Intelligence technologies to effectively mitigate operational risk at the same time improving both productivity and quality.