Consumer packaged goods industry
The Consumer Packaged Goods (CPG) industry is at an inflection point – largely due to the emergence of technology and growing number of digital consumers across the world. This, along with radical changes in consumer behavior, attitude, and engagement through digital channels has increased the need to connect with customers faster, and more efficiently by offering personalized solutions.
Consequently, to remain competitive, CPG companies must adopt a combination of enhanced business processes and digital solutions for deep data analysis. This will not only enable a seamless transition but also facilitate robust customer relationships, ensuring long-term loyalty. Big data analysis can help speed up the decision-making process and provide real-time insights to deliver consistently relevant interactions that drive sales and loyalty.
Additionally, by fostering strong partnerships with customers, CPG companies can witness heightened operational improvements while examining and expanding to new markets, specifically emerging markets, for further growth opportunities.
HCL’s CPG services are rightly positioned to help you meet these objectives in the fast changing Consumer Packaged Goods landscape. Our extensive industry expertise, coupled with deep domain can improve all facets of the business, improving revenues, brand loyalty, and consumer advocacy.
Omni-Channel Order Management
Our services help bolster omni-channel presence by orchestrating and unifying order processes across channels.
Sourcing & Procurement
End-to-end Sourcing & Procurement services encompass sourcing, logistics support, inventory planning & management, warehouse management, supply chain management, and tracking.
Product Lifecycle Management
Our services facilitate product lifecycle optimization from the design and development phase to the production stage.
Distribution & Logistics
We help in developing agile supply chains which are backed by predictive analytics and augmented inventory management capabilities.
Data Quality as a Service (DQaas)
HCL provides a 360-degree data quality assurance framework, which range from data quality health assessment to master data maintenance across the board.
Our analytics services include category profitability analysis, customer spend analysis, customer profiling & segmentation, and promotion effectiveness for competitive advantage.