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Overview – iMPACT Analytics

Data explosion, digital disruption, and customer experience are today the top three drivers of business operations. While analytics has been leveraged historically to improve operational effciencies, enterprises are now beginning to realize that cost reduction is not the end game—the focus has now shifted to improving topline performance and enhancing end-user experience.

According to leading analysts, organizations that effectively leverage RPA, Smart Analytics and AI stand to truly differentiate themselves in the current marketplace. Aligning customer needs to the right data and analytics services can also help enhance operational effciency at the backend while ensuring a seamless customer experience at the front end. Smart analytics integrates data and delivers insights by connecting platforms, customers, employees, businesses and partners.

HCL's iMPACT analytics framework has been built to seamlessly streamline digital operations across the traditional front, middle and back office setup in enterprises. Our smart algorithms will help you smoothly transition from platforms to ecosystems while facilitating top-class customer experience. We combine smart analytics with Point solutions to understand customer pain points and explore data to derive actionable business intelligence.

Imapct analytics

Decoding iMPACT Analytics

Initiate & Innovate

Driving and adopting visionary initiatives and practices in order to achieve productive enterprise solutions.

Maturity Assessment

Evaluating the attributes of a company's processes to determine the process' ability to consistently & continuously contribute to achieving organizational objectives.

Plan & Roadmap

Defining a strategic plan that explains a goal or desired outcome & includes major milestones to reach it.

Analytical Modelling

Scientific and mathematical models, that have a closed form solution to achieve organizations goals.

Collaborate (Continuous)

Involving two parties for achieving a common & well defined organizational goal.

Transform

A definitive change management strategy which has the aim to align People, Process and Technology initiatives of a company more closely with its business strategy and vision.

Initiate & Innovate

Driving and adopting visionary initiatives and practices in order to achieve productive enterprise solutions.

Maturity Assessment

Evaluating the attributes of a company's processes to determine the process' ability to consistently & continuously contribute to achieving organizational objectives.

Plan & Roadmap

Defining a strategic plan that explains a goal or desired outcome & includes major milestones to reach it.

Analytical Modelling

Scientific and mathematical models, that have a closed form solution to achieve organizations goals.

Collaborate (Continuous)

Involving two parties for achieving a common & well defined organizational goal.

Transform

A definitive change management strategy which has the aim to align People, Process and Technology initiatives of a company more closely with its business strategy and vision.

Leveraging Analytics Across Industry Verticals

Customer Lifecycle Analysis

Disruptive Business Modelling

Smart Operations Model

iMPACT Solutions

iMPACT Command Center (CC)

iMPACT Collections

iMPACT Employee Engagement (EE)

iMPACT Corp BI

iMPACT Optimize SCM

iMPACT Customer Engagement (CE)

Industry Solutions

Enterprise Data Strategy & Business Intelligence

Statistical Modeling/Predictive Analytics

Speech
Analytics

Text Analytics

Social Media
Analytics

Client Success

Analytics modeling for predicting collections propensity & cash flow leading to enhanced collections, greater visibility into operations & optimized workforce

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Predictive Analytics model automates and enhances the accuracy of the forecasting process thus optimizing overstocked inventories and underutilized warehouses

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AI/ML-based solution for analyzing spend patterns to identify opportunities for cost reduction, better supplier performance & full visibility on spend

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