The pace and impact of change in the global utility industry is staggering. Distributed generation and digitization, stringent carbon emission regulations, and escalating customer expectations are some mega-trends revolutionizing the industry.
Consequently, the need for innovative utility solutions ensuring environmentally-sustainable supply of energy with cost effectiveness is at an all-time high.
The global water and waste-water industry has also witnessed changes—from water-market deregulation to a steady decline in water quality. Ageing water infrastructure leading to leakage has become a critical challenge in both the developed and developing world.
Further, the advent of social media has compelled utility companies to connect with customers via multiple channels and fine-tune interactions to address specific customer needs.
In this current scenario, the industry seeks utility solutions that could help them in customer journey management - understanding and meeting the ever-evolving consumer needs and delivering vibrant and differentiated customer experiences. Utility service providers are also tasked with re-adjusting their business models to operate in the new energy future – an environment that demands matchless energy efficiency.
HCL, a next-gen technology partner, is committed to helping organizations deliver top-notch end-customer experiences, while realizing tangible business benefits and operational excellence through robust utility services. HCL understands that for organizations to be a leader in the utility services space, it is crucial to leverage an optimal mix of cutting-edge automation tools and digital as a service powered by technology innovation and process re-engineering.
Analytics for change
Analytics helps to understand usage patterns of customers, manage energy constraints, improve regulatory compliance, prevent fraud, and provide personalized customer plans which helps to retain customers
Platform and Products - HCL’s ‘Engage’ model
HCL’s ‘Engage’ model offers support for utility companies that are in need of a comprehensive service and infrastructure solution
Platform and Products - HCL’s ‘mCEM’
Putting customers in control of their account and energy usage – mCEM provides a true customer experience as an app
CONNECTIONS TO COLLECTIONS OPERATIONS MANAGEMENT
End-to-end utility billing services include meter reading, invoice production and distribution, payment receipting, debt management, financial performance reporting, and reconciliations.
CUSTOMER JOURNEY MANAGEMENT
We understand the need to connect with customers across various channels and deliver customized interactions based on their requirements.
SMART METERING MANAGEMENT
With increasing deployment of smart metering systems, there’s a need to smoothen the transition and negate the associated risks.
HCL’s digital solutions position the customer, device, organization, and business processes at the core of business transformation.