Analytics helps to understand usage patterns of customers, manage energy constraints, improve regulatory compliance, prevent fraud, and provide personalized customer plans which helps to retain customers
HCL’s ‘Engage’ model offers support for utility companies that are in need of a comprehensive service and infrastructure solution
Putting customers in control of their account and energy usage – mCEM provides a true customer experience as an app
End-to-end utility billing services include meter reading, invoice production and distribution, payment receipting, debt management, financial performance reporting, and reconciliations.
CONNECTIONS TO COLLECTIONS OPERATIONS MANAGEMENT
We understand the need to connect with customers across various channels and deliver customized interactions based on their requirements.
CUSTOMER JOURNEY MANAGEMENT
With increasing deployment of smart metering systems, there’s a need to smoothen the transition and negate the associated risks.
SMART METERING MANAGEMENT
HCL’s digital solutions position the customer, device, organization, and business processes at the core of business transformation.