Workplace IT Management & Services
The hyper-connected millennial workforce is more empowered and enabled than ever before by
With fast adoption of hybrid work model, the demand for IT service desk support is increasing manifold, driving up costs and resource requirements. At the same time, IT helpdesks are needed to deliver a consumer grade, personalized, and omni channels support experience, for two reasons:
- The millennial workforce is hyper connected and more empowered
- The workforce today is a spread across continents, cultures, languages, generations, time zones and leverage diverse platform, tools, and technologies
A failure to align IT helpdesk support to above could result into higher costs, more downtime, reduced employee motivation and productivity and Field Service Management (FSM) as well. HCLTech manages more than 30 million IT service desk contacts annually, for over 250 enterprise customers, thereby creating new age workplaces and providing IT helpdesk support services. our TITEN suite facilitates Windows migration to provide consistent user experience across multiple devices. Our customers reap the benefits of increased efficiency through automation, pre-emptive resolution of issues, and accelerated Windows migration.
HCLTech’s expertise in workplace IT management combined with our partners’ best-in-class imaging and printing technology goes beyond Managed Print Services and delivers Managed Content Services (MCS). Our customers benefit from proactive and intelligent IT helpdesk support, reduced waste, and automated paper-based processes.
To combat challenges in Field Service Management, HCLTech has a robust partner ecosystem, spread over the world and providing multi-lingual helpdesk support. This allows us to leverage global sourcing to provide remote and onsite support along with improving the ratio of remote vs. onsite through consistent high-touch services. Enterprises will, therefore, enjoy end-to-end Desktop Network Life Cycle Management services, enjoy 65% of the remote desktop support, and drive down desk-side visits by 20-30%.