Workplace Automation | HCLTech

Workplace Automation

Workplace Automation Overview

The expectations from workplace have changed significantly due to device flexibility, real time connectivity, increased mobility, and workplace automation. But the IT reality is different as IT teams face difficulties like adoption of specific services, monitoring of end user devices in complex work environment, resolving complaints and failing CSAT score. Automation in the workplace can drive away these inefficiencies through streamlining operations, reducing costs, enhancing uptime, and decreasing help desk calls.

WorkblazeTM is our digital end user experience monitoring tool equipped with AIOps, real-time workplace analytics to spot trends and correlate, remediate issue before they are widespread, and gather contextual user feedback to enhance employee experience and productivity. It provides a unique User Experience index (UEI) across devices, applications, and network to bring proactiveness in the ecosystem and reduce the IT-user gap.

OptiBot is a managed workplace optimization and automated end-user enablement product that enhances UX and makes work life simpler while reducing the burden on IT. OptiBot resolves commonly occurring IT issues pre-emptively and swiftly through unassisted automation and presents employees with a catalog of one-click solutions and various self-help features for quicker remediation. It detects, diagnoses, and resolves device and application issues, resulting in a more proactive approach to incident management and increased IT productivity.