The Employees First, Customer Second Transformation Journey
It took just one small idea to ignite a revolution that would change an entire organization, its people, the industry and the world of business. Born in 2005, the Employees First, Customers Second (EFCS) philosophy turned basic management principles upside down and changed business as usual at HCL Technologies. So what makes this philosophy so unique? It’s simple. While businesses across the globe focus on the “what of strategy” EFCS shifts focus towards the “how of strategy” to drive transformation. For HCL, this meant placing the spotlight on employees – the catalysts of change. This strategy transformed HCL Technologies into one of the most fastest growing technology companies in the world.