Case Studies on AI
Discover how HCLTech delivers transformation through AI across industries.
Automating AI quality evaluation with HCLTech and Google Cloud
A global ride-hailing and mobility leader partnered with HCLTech and Google Cloud to transform its AI-based code generation quality.
Health insurer cuts costs and improves CX with unified digital engagement
Rapid migration to conversational AI and live chat delivers 80K monthly interactions and 30% self-service success
Global tech company saves $500K with AI-powered code review transformation
HCLTech’s automated tool elevates code quality, developer empowerment and efficiency
Modernising contact center to deliver smarter, faster and improved experiences
How a leading retailer transformed rising call volumes and stalled IVR modernization into a 34.9% containment boost and real-time insights with HCLTech CCaaS Solutions
Driving human-AI harmony: Copilot contact center elevates customer experience
55% self-service resolution, 100% intent accuracy boost and 350 agents onboarded for seamless customer support
AI-powered solution removes uncertainty and bottlenecks
A global cloud leader partnered with HCLTech to enhance data classification for faster time-to-market and compliance with global regulations.
HCLTech drives digital transformation for an electronic components and services leader
Accelerated digital innovations modernize operations, reaching the heights of service excellence
GenAI boosts software quality and release speeds by 20% for Global Tech company
HCLTech streamlines ticket-to-test case mapping, reducing bugs and manual effort while improving test coverage and customer satisfaction
Modernizing global service desk operations with Agentic AI
A leading global biopharma firm leverages AI-driven transformation to reduce manual intervention and enhance service efficiency and user experience.
Driving operational excellence with GenAI on AWS
A UK gas network modernized engineering operations with a GenAI solution on AWS, enabling secure and scalable access to documents for improved efficiency and productivity.

Engineering environmental transparency for semiconductor value chain readiness
Enabling end-to-end LCAs and EPDs aligned with ISO and EN standards for a leading global provider of high-vacuum valves
Accelerating DevOps maturity through automated test coverage
An Australian logistics leader advanced DevOps maturity by automating unit test creation for legacy code, boosting coverage, reducing manual effort and accelerating its transformation goals.