Overview
In the rapidly evolving digital landscape, the challenge lies in the steep learning curve and the need for a dedicated learning window, impacting agent efficiency and contributing to high turnover rates.
At HCLTech, we emphasize that true organizational change occurs when impacted workforces are actively engaged in their own transformation. Regardless of technology or budget, success stories in transformation stem from thoughtful and strategic engagement with the people executing organizational change management.
Whatfix's AI-powered Digital Adoption Platform supports our endeavor seamlessly by integrating with applications, providing in-context information and fostering agility in workflows like claims and underwriting. Partnering with organizations like Guidewire and Duck Creek, they optimize user adoption in insurance through in-app guidance.
Challenges We Solve
Insurance carriers face unique challenges in digitally adopting technology, reflecting broader industry struggles and highlighting the complex interplay between technology, workforce and customer experience. The adoption challenges extend beyond implementing digital tools, encompassing a spectrum of issues requiring innovative solutions. Navigating these hurdles allows insurance enterprises to pave the way for a digitally adept future, ensuring that technology adoption becomes a strategic asset rather than a stumbling block in their pursuit of excellence.
Personalized in-app learning experience
Reduced knowledge discovery time
Faster and better regulatory change management
Reduced content creation time with no-code
Reduced errors throughout crucial processes
Get right data to improve onboarding, training and support
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Our Services
HCLTech provides meticulously crafted services that prioritize accessibility and flexibility, addressing diverse business needs and market challenges. With a foundation in global technology experience and a focus on digital transformation consulting, we emphasize early integration of technology to ensure long-term success and scalability. Our digital consulting team, characterized by forward-thinking enthusiasm and pragmatic business acumen, tackles complex challenges, prioritizing people and processes. We are committed to driving meaningful and lasting transformations in the digital landscape as client partners, technologists, strategists and goal-setters.
Change management
Empowering successful transformation by aligning enterprise and transformation objectives, fostering strong sponsorship and driving proactive adoption
Digital strategy and transformation
Enabling clients to build the internal muscle required to strategize, plan and lead organizational transformation
Experience design
Creating delightful and intuitive user experiences through customer insights, persona-driven journeys, continuous testing and making technology accessible and easy to use
Benefits Delivered
HCLTech’s partnership with Whatfix will now revolutionize the insurance industry by empowering providers to unlock the full potential of digital advancements. With Whatfix’s Digital Adoption Platform, businesses go through seamless technology adoption experiences through in-app guidance and real-time support, eliminating friction across core applications. This not only accelerates time-to-proficiency for users but also elevates customer experiences, fostering satisfaction and positive market perception. By reducing technology barriers, Whatfix transforms insurers into tech-savvy leaders, ensuring they capitalize on opportunities, enhance profitability and stay at the forefront of industry evolution.
Increase in employee productivity
Reduction of support queries
Reduction in training content creation costs
Reduction in go-to-launch enterprise applications
Faster time to proficiency for a new employee
Reduction in knowledge discovery time
Catalyst of Progress
‘Technology-led, people-fueled transformation’ is not just a tagline —it encapsulates a paradigm shift where advanced solutions from HCLTech and the user-centric approach of Whatfix converge to redefine the landscape of digital evolution. With HCLTech and Whatfix, solutions are not just provided, they are integrated seamlessly into the fabric of your enterprise operations.
Frequently Asked Questions about HCLTech and Whatfix
Whatfix delivers real-time, in-app guidance directly inside claims management systems, so adjusters get step-by-step support exactly when they need it. This reduces errors, shortens handling times and eliminates the frustration of switching between applications and training materials. The result is smoother claims processing without disrupting the workflows your teams already depend on.
New employees reach proficiency 3x faster with the Whatfix digital adoption platform for insurance. Rather than relying on lengthy onboarding programs, team members learn by doing—guided through real tasks inside live applications. That hands-on experience accelerates competence and builds lasting confidence far more effectively than conventional training approaches.
Absolutely. Our clients consistently report a 45% reduction in support queries after deploying Whatfix. When employees can access contextual, in-app answers instantly, they stop raising tickets for routine questions. That frees your IT and support teams to focus on genuinely complex issues rather than repetitive, process-level troubleshooting.
Organizations leveraging our Whatfix insurance solutions report a 1.25x increase in employee productivity. By embedding guidance directly into workflows, employees spend less time searching for answers and more time completing meaningful work. That cumulative efficiency gain translates into measurable operational improvements across the entire insurance value chain.
We provide end-to-end insurance change management services, from aligning transformation objectives and building executive sponsorship to driving proactive adoption across teams. Our approach combines strategic consulting with digital tools like Whatfix, ensuring technology rollouts happen with people, not just to them, for measurably stronger and more sustainable outcomes.
Yes, the Whatfix digital adoption platform integrates seamlessly with leading insurance platforms, including Guidewire and Duck Creek. This means your teams receive contextual, in-app guidance directly within the systems they use every day, making adoption faster and reducing the friction that typically accompanies major platform rollouts.
Organizations using our Whatfix insurance solutions have achieved an 84% reduction in training content creation costs. Because Whatfix delivers guidance in-app and in the moment, insurers spend significantly less on traditional classroom training, documentation and video production, freeing up budget for higher-value transformation initiatives.
Regulatory updates no longer require costly retraining cycles. Whatfix lets us push updated in-app guidance instantly across your workforce, so employees follow new compliance requirements from day one. This makes regulatory change management faster, more consistent and far less disruptive to daily operations across claims, underwriting and policy administration.
Yes—clients using the Whatfix digital adoption platform for insurance report a 30% reduction in knowledge discovery time. Instead of navigating multiple systems, portals or colleagues to find answers, employees access relevant guidance instantly within their application. That immediacy keeps workflows moving and significantly reduces costly interruptions throughout the workday.
Whatfix reduces go-to-launch time for enterprise applications by 65%. We embed in-app guidance from the earliest stages of deployment, so employees are ready to work productively from day one. This eliminates the adoption gap that typically follows major rollouts, turning what is usually a disruption into a competitive advantage.