The Situation Today
Until now, utility companies were encumbered to acquire, build, host and maintain assets such as the data center, servers, and critical applications, as well as expand service capabilities such as security, collections, HR, and call center operations. Cloud Computing aggregates enough cost savings and benefits to enable utilities to build the business case to divest these IT assets and capabilities and focus on growth, reliability and innovation.
How HCL can help
Why we have Cloud Consulting Services to help customers evaluate the Cloud as part of their overall IT service. We recommend the delivery strategy, opex/capex ratios, determine ROI’s, target operating model, people, process and technology for using Cloud. We use our network of 1800 security professionals and work with our clients to exceed their security and data compliance standards. As a platinum of the Cloud Security Alliance and Working Group member in Cloud Computing Panel at World Economic Forum cloud HCL help’s provide an unbiased assessment and defines a strategic and business-oriented cloud adoption strategy for its customers.
What you can expect
HCL offers industry-leading Cloud services as part of its broad IT services solutions set, giving it’s end users the benefit of high performance private cloud offerings in highly secure deployments. These solutions may be deployed in a partner data center or the client’s data center of choice.
Clients benefit from the economies, flexibility and rapid applications delivery associated with cloud, without the degradation in performance and security associated with public cloud offerings.
HCL has established partnerships with every major vendor including Microsoft, Amazon, HP, VMware, EMC, Cisco amongst others to provide over 140 clients hosting services supported by 7000 data center experts.
HCL BPO division started its operation in 2001 with customer contact center services. It has grown to serve 30 clients in Front Office, Billing, Collections, Account Management, Remittance Processing, Sales and Workforce & Order Management. It provides services in over 8 global languages with a network of more than 10,000 professionals in 34 centers across the globe enabling round the clock support.
HCL has deep experience as an SI and has lead over 60% of all North American SAP CRB Utility implementations. With over 600 consultants in SAP it has partnered with close to 50 North American Utilities on 100 plus engagements.