The Situation Today
When compared to other industries, Cloud services are still nascent in Utilities, but we’re at the inflection point on the adoption curve. The Cloud seems to everywhere and everyone’s talking about their single solution as the silver bullet for your business. The reality, though, is that organizations traverse through the fog to find their Cloud and realize that there’s no one-size-fits-all solution.
How HCL Can Help
At HCL, we are both an advisor and a provider for Utilities to guide them in designing the right Cloud mix for their business, one step at a time. HCLoud (pronounced H Cloud) is HCL’s latest Cloud ecosystem that offers the entire suite of Cloud services for Utility companies. It is available by judiciously combining private and public clouds to satisfy security and compliance standards and provide scalable infrastructure at an affordable price.
Services from our HCLoud delivery matrix below include SAP CR&B hosted on HCL’s partner network of over 13 Datacenters worldwide, or an Infrastructure and Platform vendor of your choice. HCLoud offers a fully integrated platform for all enterprise applications including their support as a service. Our Cloud Consulting Services wing works with Utilities to understand their business needs, financial goals and security standards, to architect their Cloud landscape.
What You Can Expect
HCL is currently working on the CIS modernization program for a large North American retailer of energy and related services. We have a team of over 450 BPO resources trained to support the clients’ end consumers. The complete scope of services includes the following:
- BPO – Customer care services, Billing services, Remittance Processing Services and Credit/Collections Services
- IT Services – CRM&B Implementation, Voice telephony setup, Data Center Services etc.
- Swing Services – Print & Mail and Retail Lockbox services